25056 Customer Success Manager
25056 Customer Success Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Solvias is an internationally recognized provider of integrated solutions in contract analytical research development and manufacturing. The company offers a broad spectrum of services and solutions in the Pharmaceutical Biotech Medical Device Cell&Gene Therapy and Cosmetic industries. With headquarters near Basel Switzerland over 800 highly qualified employees take pride in putting science at the heart of serving customers to bring safer and better products to market faster.
- Handle daily customer communication and support for accounts without a dedicated Project Manager
- Ensure prompt and professional responses to all customer inquiries
- Coordinate with internal teams (Operations Quality etc.) to resolve customer queries
- Notify customers of any deviations or Out of Specification (OOS) results
- Maintain a central repository of key customer information
- Organize and lead customer meetings technical visits and presentations
- Support customer audits representing PMO for assigned accounts
- Ensure smooth onboarding with complete and accurate order information
- Collaborate with Order Management to improve customer data quality
- Uphold Solvias client engagement principles and promote customer-centric behavior
- Monitor and report customer feedback using relevant KPIs and metrics
- BSc in Life Sciences preferred with 2 years in a Life Science or customer service role
- Solid experience in customer-facing roles (CRM/CDMO environment customer service)
- Strong commercial awareness and business mindset
- Comfortable working in a matrix organization
- Skilled at building and maintaining internal and external relationships
- Quick and effective issue resolution with stakeholders
- Excellent written and verbal communication across functions
- Flexible thinker with a proactive problem-solving approach
- Strategic mindset with a focus on the bigger picture
- Highly organized and detail-oriented
- Confident in data analysis and KPI tracking
- Skilled in leading customer discussions professionally
- Curious to understand Solvias services and capabilities in depth
- Decisive and safety-conscious in fast-paced environments
- Adaptable to diverse customer needs and expectations
- Flexible work models such as part-time and remote work
- Minimum 28.5 vacation days
- Monthly child allowance above the Swiss minimum
- Voluntary monthly family allowance
- Various pension fund solutions
- Daily allowance insurance and non-occupational accident fees paid by Solvias
- Reka cheques
- Commuter contribution for using public transport
- Fleet discount for various car brands
- Employee discount programs for fitness insurance retail and more
- Excellent staff restaurant
Required Experience:
Manager
Employment Type
Full-Time
