GUCCI - Client Advisor (m/w/d)
GUCCI - Client Advisor (m/w/d)
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Salary Not Disclosed
1 Vacancy
Job Description
Summary
About GucciInfluential innovative and progressive Gucci is creating a wholly modern approach to fashion. The House has redefined luxury for the 21st century further reinforcing its position as one of the worlds most desirable fashion houses. Eclectic contemporary romanticGucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.
Gucci is part of the Kering Group a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.
Job Description
The Gucci Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations as well as serving as a Gucci Ambassador by promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded luxury client experience.
Key Accountabilities
Consistently achieve or exceed monthly and seasonal individual and store sales goals enhancing and developing the business;
Provide an exceptional customer service experience by exceeding their expectationsdemonstrating an excellent knowledge of the products as well as Gucci history andheritage in accordance with the Gucci selling ceremony;
Drive and exceed individual KPI goals by ensuring the highest level of Customer Serviceand quality of sales;
Capture meaningful customer data according to the Company tools (CRM) for thepurposes of connecting with the client building relationships and personalizing futureclient development opportunities;
Maintain an active accurate neat and organized client book contacting clients regularlyand providing appropriate follow-up on all sales or client requests;
Ability to discuss with clients and give advice on general trends in the fashion world anddevelopments in the luxury market showing passion for fashion and luxury products;
Work as a team player and partner with fellow colleagues foster open and constructive communication to ensure a consistent exceptional experience and contribute to apositive working environment;
Maintain security standards within the store to ensure safety of customers colleagues and merchandise;
Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
Contribute to the daily operations of the store by maintaining a neat and organized understock and stock room;
Adhere to Gucci Image standards and guidelines;
Follow all company policies and procedures;
Key Requirements
1-2 years of luxury fashion sales experience preferably in a similar role or customer servicesetting;
Proven ability to drive and exceed individual and store results;
Proven ability to build lasting relationships with customers and colleagues;
Excellent communicate skills both oral and written and the ability to handle multiple tasks simultaneously;
Strong organization and follow-up skills are essential;
Accuracy and attention to detail needed;
Candidate should be team-focused with a desire to collaborate effectively;
Ability to work in a fast moving and dynamic environment;
High flexibility and ability to adapt to different customers;
Ability to work a flexible schedule based on business needs which includes eveningsweekends and holidays.
Job Type
RegularStart Date
Schedule
Full timeOrganization
Gucci Swiss Retail SARequired Experience:
Unclear Seniority
Employment Type
Full-Time
