Customer Support Engineer
Customer Support Engineer
Posted on :
02-09-2025
Employer Active
1 Vacancy
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Job Description
Key responsibilities & Accountabilities* Supervising and mentoring Enquiry Administrators to ensure adherence to established procedures and standards.* Providing comprehensive training to new Enquiry Administrators ensuring they understand Clients specialist insurance offerings and workflow processes.* Monitoring the performance of Enquiry Administrators to ensure productivity and accuracy in submission processing.* Reviewing submissions logged by Enquiry Administrators for accuracy completeness and compliance with company guidelines* Conducting regular performance evaluations and providing constructive feedback to Enquiry Administrators.* Collaborating with the Underwriting Support Manager to implement improvements in enquiry logging processes and systems.* Serving as a point of contact for Enquiry Administrators addressing queries and providing guidance as needed.* Compiling and presenting regular reports to the Underwriting Support Manager on enquiry logging metrics including turnaround times and accuracy & Ability* Leadership and interpersonal skills with the ability to motivate and inspire team members.* Excellent level of attention to detail including accurate written and numeracy skills;* Good command of the English language both spoken and written;* Good communications skills courtesy and patience.* Problem-solving skills with the ability to resolve issues efficiently and QualificationsGCSE or equivalent.
Employment Type
Full-Time
Key Skills
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