Front Office Team Member - Extra

EOE/AA/Disabled/Veterans

Hilton Stockholm Slussen is recruiting for Extra Front Office Team Members to join our team and make every guest experience unforgettable!

Are you passionate about delivering exceptional guest service whether its bright and early or late at night Do you thrive in a dynamic environment enjoy interacting with guests and have a positive can-do attitude Hilton Slussen is looking for Extra Front Office Team Members (Day & Night) to ensure our guests have a smooth and memorable stay around the clock.

As a team member youll be the friendly face welcoming guests assisting with arrivals departures and maintaining a seamless front office experience during your shift. Youll play a key role in creating a safe welcoming and efficient environment for both guests and team members.

To thrive with us we see that you enjoy and want to:

• Guest Service Excellence: Deliver friendly prompt service during check-in check-out and guest inquiries whether during the day or overnight.
• Luggage Handling: Assist guests with luggage during arrivals and departures.
• Lobby Ambassador: Keep the lobby and front desk area clean organized and welcoming at all times.
• Safety and Security: Follow all hotel security fire and safety protocols to ensure a safe environment for guests and team members.
• Customer Support: Handle guest queries efficiently and provide effective solutions to ensure satisfaction.
• Collaboration: Work closely with Front Office Housekeeping and Reservations teams to ensure smooth operations.
• Administrative Tasks: Support guest registration room assignments payments and other front desk duties.

• Upselling: Promote hotel services and amenities to maximize guest satisfaction and occupancy

Qualifications What are we looking for:

• Excellent Communication Skills: You enjoy interacting with guests and communicate professionally. You are able to communicate verbally in Swedish and English.
• Attention to Detail: Ability to handle multiple tasks efficiently while maintaining high standards.
• Team Player: Willing to collaborate and support other departments.
• Positive Attitude: Friendly approachable and passionate about hospitality.
• Flexibility: Comfortable working day or night shifts and adapting to changing situations.
• Basic Hotel Knowledge: Familiarity with guest service protocols and Hilton brand standards is a plus. Knowledge of OPERA hotel system is a plus (training provided)

• Integrity: We work in line with our Hilton values at all times. Commitment to Hilton standards and company policies is a must.

What will it be like to work for Hilton

Hilton is one of the worlds largest hotel companies with over 8000 hotels in more than 100 countries. Hilton Stockholm Slussen is a full-service hotel located with a view over the old addition to the 289 guest rooms and large meeting facilities we operate two F&B outlets and our auditorium as an event location.

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.

Our amazing Team Members are at the heart of it all! Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits recognition and support to meet your professional needs.