Customer Service Operations
Customer Service Operations
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Job Description
We are EDP a global energy company present in around 29 markets with a particular emphasis on renewable energies. With more than 45 years of experience we have been consolidating a relevant presence on the world energy scene based on the commitment to be all-green by 2030 leading the energy transition. With more than 13000 employees around the world we are committed to using our energy and heart to drive a better tomorrow.
What you will do:
- Monitoring of commercial performance ensuring the achievement of budgeted targets which includes among other responsibilities:
i) management of internal stakeholders (e.g. B2C Segment)
ii) management of external stakeholders (e.g. Randstad and Manpower)
iii) analytical monitoring of results
iv) definition and implementation of initiatives to boost performance
v) reporting of results and explanation of deviations
- Preparation and follow-up of the Contact Center sales budget
- Responsible for the retention team aiming to reduce churn and consequently increase EDP Cs market share
- Definition and implementation of initiatives/projects focused on:
i) improving Contact Center service levels
ii) increasing commercial performance and
iii) reducing OPEX
Employment type:Full time
Work site:Hybrid Model
What are we looking for:
- BSc or Master in Business & Management or similar
- Between 6 and 10 years of relevant experience
- Experience in management or a related field
- Previous experience in operations management project management or similar is valued
- Experience in commercial/business development roles may also be an asset
- Strong analytical skills for quantitative analysis in Excel budget preparation among others
- Excellent interpersonal and stakeholder management skills (both internal and external)
- Proficiency in Microsoft Office; experience with additional tools (e.g. Power BI) is a plus
Equal opportunities for all
Our vision is that each person combines their unique characteristics and experiences to fulfill our mission of creating new energy for the planet. We are an inclusive employer ensuring all candidates are treated fairly throughout the recruitment process. We welcome and value all people and we are committed to fostering a sense of belonging for each person who is part of the EDP group.
Need more reasons to apply
As a top employer we:
Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making;
Respect and value each person providing a flexible healthy and inclusive workplace with a range of attractive benefits;
Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility;
Our efforts have resulted in several distinctions over time highlighting the EDP groups strong positioning and its dedication and commitment to attracting and retaining the best talent:
Top employer certification by Top Employers Institute
Part of the Bloomberg Gender-Equality Index
Global certification as a family-responsible company by Fundacin Msfamlia
Top 100 Workplaces by Houston Chronicle
Employment Type
Part-Time
