Sales & Service Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Drive Growth. Deliver Service. Make an Impact.

This is your chance to lead SPM Oil & Gass sales and service strategy across Indonesia owning a country portfolio that spans business development aftermarket growth and Lifecycle Services (LS) execution. Youll shape market strategy pricing and tender success while coaching a highperforming service team to deliver safe firsttimeright interventions that keep critical operations running. Every day brings varietyfrom building relationships with national oil companies to aligning spares refurbishment and mobilization for field jobsbacked by SPMs trusted surface wellhead and Xtree product line rigorous QA/QC standards and a global brand committed to safety integrity and collaboration. If you want impact visibility and a platform to grow your career in a worldclass oil and gas organization this role is for you.

Why SPM Oil & Gas

SPM Oil & Gas is a welcoming inclusive place where everyones contribution is recognized. We offer meaningful careers across engineering service and commercial roles and encourage people to innovate collaborate and be themselves.

Additional Info:

Shift: Regular

Work Location: Jakartabased with frequent travel across Indonesia; periodic offshore/onshore site visits as business requires.

This position requires the candidate to work a 5-day-a-week schedule in the office.

Travel Requirement: up to 50%

Domestic relocation is not available for this position.

What You Will Do:

Business Development Sales & Marketing

• Manage all business development sales and marketing opportunities across Indonesia; build healthy pipeline and deliver intake and revenue vs. budget.

• Develop and deepen customer relationships raise awareness of SPMs products deliver presentations and create new business opportunities.

• Actively increase SPMs market share and margin within applicable codes of conduct and business policies.

• Manage all aspects of aftermarket sales (parts services rental and refurbishment).

Lifecycle Services (LS) & Aftermarket Operations

• Lead LS operations endtoend: planning field execution support and service quality.

• Serve as the role model and goto leader for service engineers; coach to elevate performance morale and safety while reducing disciplinary and other negative issues.

• Take the lead during emergencies and theFNCRprocess; ensure engineers are wellversed in scope procedures documentation and billing.(Aligned with SPMs FNCR procedure and LS service policy.)

• Coordinate spares ordering repair machine time logistics/transportation andmonitor equipment utilization.

Crossfunctional & Tender Leadership

• Partner closely with theEastern Hemisphere General Manageron market strategy and pricing.

• Lead multiparty collaboration (Sales Commercial LS Aftermarket) to develop and submit winning tender proposals.

• Work with Engineering to resolve field queries and customer technical issues.

Commercial Management & Reporting

• Drive disciplined followup onaccounts receivable.

• Prepare and present periodic management reports (prospect list intake revenue vs. budget P&L inputs projected growth/forecast etc.).

• Demonstrate high commitment and alignment with SPMs core values in all interactions.

What Skills You Have:

• Analytical:Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.

• Problem Solving:Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

• Project Management:Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

• Customer Service:Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

• Interpersonal Skills:Focuses on solving conflict not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others ideas and tries new things.

• Product Knowledge:Subjectmatter expertise insurface wellheadsandChristmas trees (Xtrees).

Background / Experience

• Bachelors degree inMechanical Engineering(or related discipline).

• 5 yearsin Sales Marketing and Services within theOil & Gassector.

• Understanding ofoffshore and onshoreoperations.

• Knowledge of manufacturing requirementsQA/QC andAPI specifications(e.g. API 6A 16A).

Nice to Have

• Experience leadingaftermarket/serviceoperations with field engineers and contractors.

• Familiarity withtendering in Indonesia(e.g. SOE/PSC environments).

• Fluency inBahasa IndonesiaandEnglish; ability to work offshore/onshore environments (relevant certifications a plus).

What You Will Get

Our goal at SPM Oil and Gas is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salaried wage because we value your performance we offer a total rewards package that provides benefits (medical dental vision pension and accident & life insurance) along with the potential of an annual bonus.

Final Details

Please frequently check the email associated with your application including the junk/spam folder as this is the primary correspondence method. If you wish to know the status of your application please use the candidate log-in on our career website as it will reflect any updates to your status.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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