Maintenance Technical Support Engineer

At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day 80000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.

Your future role

The Maintenance Technical Support Engineer has a central role in the Service Support Services Agreement (SSA). The SSA L1 Engineer will be co-located with the client in their Technical Remote Operations Centre (TROC). The L1 Support Engineer will match the clients continuous 12 hour roster and work both Day Shift and Night Shift. The roster will be 2 Days on then 2 Nights on then 5 Days off. Then 2 Days on then 3 Nights on and then 4 Days off. Then 3 Days on then 2 Nights on and then 5 Days off.

Well look to you for:

• Work with the client team in the TROC to assess and faults and or failures that are identified with the System either on Site or in the back of house subsystems
• Monitor the System via the ATS and MDC for any alarms issues or trends that may impact the performance of the System or lead to an acute issue that may become a fault or failure.
• Review the client initiated tickets for each issue and confirm the required information has been provided for the specific fault or failure
• Triage the client initiated tickets for each issue and identify the initial action required for the specific fault or failure
• Coordinating with the L2 and L3 teams on the response required on any client initiated tickets to ensure timely response and or rectification of the fault or failure
• Initial review of the logs downloaded for the associated ticket item
• Monitor the timing of the responses required on any client initiated tickets to ensure KPI adherence
• Contributing to improvements by proposing innovative features with added value for the client

All about you

We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead weve listed some that we think will help you succeed and grow in this role:

• Bachelor Degree or equivalent in Electrical Electronic Automation Computers Software or Telecommunication Engineering.
• Good knowledge of railway signalling systems SW and HW
• Experience with railway operations such as ERTMS/ETCS CBTC Interlocking ATP Systems
• Knowledge on Australian Railway Safety standards
• Competent to interact with signalling sub-system across the project team for technical convergence.
• Significant experience within complex signalling design/multidisciplinary projects with an underpinning knowledge of signalling design and interlocking principles standards components and fabrication methods
• Experience in Major Brownfield Signalling Projects
• Ability to work transversally with Services and Engineering teams

Things youll enjoy

Join us on a life-long transformative journey the rail industry is here to stay so you can grow and develop new skills and experiences throughout your career. Youll also benefit from:

• 18 weeks paid parental leave.

• Free gym membership.
• Purchased annual leave and a novated leasing scheme.
• Independent and confidential wellbeing support for you and your family.
• Our investment in your development through award-winning learning.
• Stability challenges and a long-term career enabling you to steer your progression in whatever direction you choose.
• A competitive package that recognises your performance and potential.

You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!

Important to note

As a global business were an equal-opportunity employer that celebrates diversity across the 70 countries we operate in. Were committed to creating an inclusive workplace for everyone.

An agile inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow learn and advance in their careers. We are committed to encouraging our employees to reach their full potential while valuing and respecting them as individuals. We are an equal opportunity employer and strongly encourage women Aboriginal and Torres Strait Islander people with disability and other minority groups to apply.

We recognise that embracing flexibility & inclusivity is the smarter way of working. Please speak with us about your individual needs or if any workplace adjustments are required. If you require any adjustments to the recruitment process please email:.

For internal applicants please ensure you confirm your eligibility to apply with your Supervisor and relevant Human Resources representative prior to submitting an application.

As part of the application process you will be required to undergo pre-employment reference and medical checks including drug and alcohol testing.