IT Service Operations Coordinator and Incident Manager

This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

The Opportunity

We are looking for a pragmatic IT Service Operations Coordinator and Incident Manager for our Commercial Acquiring Technology team in Stockholm Sweden. The business-critical AWS microservice-based card-acquiring banking platform is developed and operated by four skilled autonomous DevOps teams with a strong agile mindset and lean culture using open-source technologies and serverless architecture.

Day-to-Day Responsibilities

In this role you will be part of a Lean Agile Centre of Excellence team dedicated to support the DevOps teams in lean-agile ways of working while being compliant to regulations guidelines and corporate policies and the role you will have special focus on:

• Our IT Service Operations Community of Practice and process coordinator towards Worldline where you will continuously
  • Maintain and develop the processes to be fit for purpose
  • Exchange experiences and practices on our ways of working
  • Continuous measure and grow reporting including collecting KPIs
  • Monitoring of third-party IT service providers
• Supporting the DevOps teams on how to be compliant to policies standards/guidelines and processes
• Acting as Incident & Problem manager throughout the entire life cycle including stakeholder communication
• Internal and External Audits
• Close collaboration with Risk and Compliance teams
• When needed participate in various projects

Who Are We Looking For

You have a 5 years of experience from working with IT Service Operations (ITIL) processes and/or as Incident/Problem manager with a sincere interest in IT Service Operations within the regulated PayTech/FinTech industry.

You are passionate about lean-agile ways of working and cultures and how to make them work in a regulated environment (we are a payment institute with a license under the Swedish Financial Supervisory Authority Finansinspektionen).

You are a role model for your team and others by paying attention to commitment accountability and result for yourself and for your team - you set your team first!

You are comfortable in an international environment and by handling many stakeholders and prioritizations in a high-performance culture.

On top of this we also need you to have:

• Experience from acting in the role as Incident and Problem manager
• A natural mindset to challenge status quo and to always grow
• Collaboration communication and speaking-your-mind with respect to those around you is of high importance for us in addition to a curious mindset willingness to grow and exchange your ideas and knowledge together with your teammates
• Full working proficiency in English and Swedish (e.g. Incident reporting may be in Swedish)
• Swedish or EU working permit

Perks & Benefits

At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:

• Pension plan
• Health contribution
• Health check Every 2:nd year
• Private Health Care Insurance (EuroAccident)
• Parental pay and 12 months pension during parental leave
• Opportunity to hybrid working according to company standard
• Benefit portal with many great offers plus more

Shape the evolution.

We are pushing towards the next frontiers of payments technology and we look for big thinkers to join our journey. People with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. And with our empowering culture strong technology and extensive training opportunities we help you accelerate your career. Wherever you decide to go. Join our global team of over 18000 innovators across 40 countries and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.

#LI-CW1