Walk-in 8 Sep: Patient Experience (Airline/Hotel)
Walk-in 8 Sep: Patient Experience (Airline/Hotel)
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Job Description
Job Title: Patient Experience Executive (Candidates from Airline Hotel industry sector will be considered and preferred)
Function: Patient Services
Reporting To: Patient Experience Duty Manager / Patient Experience Supervisor
Organization & Location: Sir H. N Reliance Foundation Hospital Charni Road Mumbai
Walk-in Details:
Address:
Sir H N Reliance Foundation Hospital Gate 7;
Prarthana Samaj Raja Ram Mohan Roy Rd Girgaon Mumbai Maharashtra 400004
Date: 8th September 2025
Time: 3 PM onwards
Please carry a copy of your resume along with last 3 pay slips last 2 experience letters and education certificates for the interview. Please contact Diya at 91 email:
Preference: Candidates currently in Airline and hotel industry will be considered
Education & Experience
- Educational Qualification:
- Graduate in any discipline (Hospitality Travel & Tourism or Healthcare preferred)
- Diploma in Aviation Hospitality or Customer Service (preferred)
- Experience:
16 years in customer-facing roles including below
- Airlines (ground staff cabin crew)
- Hotels (front office guest relations)
- Healthcare (patient services hospital front desk)
1. Job Purpose
To deliver a seamless courteous and efficient patient service experience across all hospital touchpoints. The role involves supporting all operational and service-related aspects that impact patient satisfaction and care delivery. This role is ideal for candidates from airline (ground or cabin crew) or hospitality (hotel front office guest relations) backgrounds who are well-groomed fluent in English and passionate about service excellence.
2. Key Responsibilities
A. Service Excellence Patients & Families
- Execute the Patient Experience Service Delivery Model consistently across assigned areas to ensure high standards of service.
- Manage scheduling rescheduling and cancellation of appointments and admissions with timely and proactive communication via SMS email or calls.
- Ensure compliance with Turnaround Times (TATs) for patient registration billing insurance processing and query resolution.
- Provide counselling and navigation support to patients and families throughout their visit or stay.
- Handle patient queries and grievances with promptness empathy and accuracy.
B. Operational Responsibilities
- Facilitate patient registration and check-in at OPD IPD EHC Diagnostics and Lobby service points.
- Assist in smooth IPD admissions and discharges coordinating with nursing clinical billing and housekeeping teams.
- Manage TPA/insurance coordination including collection and verification of documents pre-authorizations approvals and liaising with internal billing teams.
- Coordinate with consultants and clinical departments to ensure timely service delivery and minimal patient wait times.
- Generate and verify bills process referrals and ensure accuracy in financial transactions.
- Review prescriptions or referred services scan and upload them into the hospital system (e.g. SAP).
- Ensure timely dispatch of reports keeping the patient informed in line with established timelines.
- Confirm appointments and follow-ups through appropriate communication channels.
- Uphold patient rights dignity confidentiality and ensure data privacy at all times.
- Maintain clear and respectful communication across departments for seamless service delivery.
- Submit detailed handover/shift reports for service continuity.
- Ensure correct signage and consultant nameplates are displayed at relevant chambers.
- Undertake additional responsibilities as assigned by the Head of Department.
3. Key Skills
- Fluent in English (spoken and written); multilingual skills are a plus
- Excellent interpersonal and customer handling skills
- Professional grooming and presentation
- Ability to multitask and remain calm under pressure
- Basic computer proficiency (MS Office hospital software)
4. Behavioural Competencies
- Empathy and compassion
- Service orientation and attention to detail
- Integrity and confidentiality
- Positive attitude and team spirit
- Punctuality and discipline
Required Experience:
Junior IC
Employment Type
Full-Time
