Resident Liaison Officer (Retrofit Advisor) x 3
Resident Liaison Officer (Retrofit Advisor) x 3
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Job Description
What is great about the role
- A unique opportunity- Be part of the very first team of Retrofit Advisors shaping how this important role is delivered.
- Meaningful work- Directly support residents to understand and benefit from improvements that make their homes more comfortable and energy efficient.
- A people first focus- This role is about listening building trust and making complex information clear and accessible.
- Skill development- Whether you bring customer service or technical experience well support you to grow in both areas.
- Team support- With three new roles youll join a small team starting this journey together learning from and supporting each other.
- Future focused- Work on projects that contribute to tackling climate change and creating sustainable communities.
Where does this role fit in
As a Resident Liaison Officer (Retrofit Advisor) you will:
- Be the main point of contact for residents before during and after retrofit work in their homes.
- Work closely with the Asset Management Housing Management and Project Delivery teams.
- Support residents with clear explanations of what is happening when and how it may affect them.
- Provide practical guidance on how to get the most from new energy systems (like solar panels batteries or heating upgrades).
- Help identify and support residents who may need extra assistance during the process.
- Monitor resident feedback and environmental data to ensure projects deliver the best results.
- Contribute ideas to improve how we deliver retrofit projects in the future.
You will not manage a team but will play a central part in making sure projects run smoothly and residents feel confident every step of the way.
What skills and experience do you need
We are looking for individuals with customer service experience strong communication skills and the ability to support residents with different needs. Youll need to be organised proactive and it is essential that you complete PAS 2035 Retrofit Advisor training within a reasonable timeframe. A full driving licence and access to a car are required.
This role suits someone who enjoys helping people explaining technical information clearly and working on sustainability projects. Experience in energy retrofit or construction is helpful but not essential as full training will be provided including the required PAS 2035 certification.
What are the pay and benefits
- These roles salary are 36575 for a 37 hour full time fixed term 18 month position.
- Base locations:SwanseaNewport orCardiff
- Coverage area includesChepstowHaverfordwestSouth Powys and surrounding communities
- We offerflexible working policies this role is a hybrid role. Youll spend timeout on site engaging with communities and making a real impact
- A Basic DBS is required for the role which we pay for.
- 26 days holiday entitlement plus Bank holidays rising to 30 days with length of service
- Mileage is paid at 45p per mile
- Pension scheme
- Sick Pay
- Colleague Referral Scheme (250 per referral)
- Time for Talking a free counselling service
- Health Cash Plan
- Savings Scheme
- Electric Vehicle Lease Schemes
- Cycle to work and Electric Car scheme
- Eyecare plan
- Give as You Earn charity donation scheme
- Gym and shopping discounts
- Training and progression opportunities
Whats FREDIE
At Pobl Group we are guided in all that we do by a group of principles that we call FREDIE these are: Fairness Respect Equality Diversity Inclusion Engagement. This means that whatever your background you will have an equal opportunity at Pobl Group and we encourage you to apply now.
How do you apply
If you have the skills experience and enthusiasm required to be our next difference maker please follow the prompts to apply now. Our application process is an up to date CV & we ask a question around your motivation skills & experience for the role along with a few contact details so that we can get back in touch with you.
Were hiring forthree rolesbased acrossSwansea Newport and Cardiff. When applying you will be asked totick your preferred base location. Yourpatch coveragewill be determined by your chosen base. We cover fromChepstow to HaverfordwestSouth Powys and everything in between.
Interviews will be held during the week commencing 22nd September and you will be invited to attend either in Newport or Swansea.
If you would like any support with your application or to discuss any adjustments that you may require to support you to application process please contact or
Who are Pobl Group
Pobl Group is a leading housing and community focused organisation providing homes support and services across Wales. We are committed to improving the lives of our residents promoting sustainability and creating thriving communities. Recently we merged with Linc bringing together two organisations with shared values and a strong focus on delivering high quality housing innovative services and excellent customer care.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
