Assistant Facilities Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

About the role:

As the Assistant Facilities Manager you will be a team player who will work with all team members to achieve key compliance and operational KPIs established by the Client and the responsibility of the JLL Team to deliver.

You will be responsible for you own portfolio including a main corporate site and three smaller tenancies. You will also gain exposure to and support the retail portfolio.

You will support the Senior Facilities Manager in providing daily comprehensive facilities management including compliance vendor and relationship management along with delivery of services in accordance with the Management Agreement and in accordance with company policies procedures and processes.

This position is varied and at times hands on. There will be a requirement to interface with members from all levels of the organisation as well as the public.

The ideal candidate should have a friendly pleasant and energetic personality who enjoys providing excellent customer service.

Major Responsibilities

• Ensure compliance with regulations / requirements of client contract and all site procedures including Landlord Compliance requirements
• Proactively develop and manage the relationship with the occupier and client to ensure service delivery expectations are exceeded
• Assist delivery of customer and property services across the portfolio
• Assist delivery of building inspections and complete associated reports within the governance timeframe for the allocated portfolio
• Assist administration and organisation of information for analysis and presentation to senior management team
• Assist with any duties as assigned by the Senior Facilities Manager
• Proactively contribute to the effective and efficient running of the portfolio and share ideas for continuous improvement
• Management of vendors coordinate facilities works as and when required
• Adhere to JLLs business conduct by ensuring compliance with the firms guidelines procedures and strategies
• Proactive management and monitoring of Help Desk / service outputs to achieve or exceed standards against agreed key performance indicators and service level targets and report regularly to key stakeholders or as agreed
• Actively encourage an environment that supports teamwork co-operation & performance excellence across the portfolio.
• Provide superior customer service to meet the on-site clients expectations
• Build and develop effective client / stakeholder relationships across multiple levels of the organisation
• On-site key point of contact for Facilities in the clients premises and across your portfolio

Sound like you To apply you need to be:

• A strong communicator with good presentation skills and possess strong verbal & written communication skills
• Someone who has a passion for quality an eye for detail to make sure the best delivery of services
• A team player who is able to cooperate and work well with others to meet targets
• Honest & demonstrate trustworthiness
• Prior experience in facilities property management hospitality or related field preferred
• Knowledge of local occupational health and safety requirements and vendor management for specialised services is advantageous
• Understanding of basic technical aspects of property (Computer Room Air-conditioning Chiller system Fire Protection system Mechanical & Electrical system BMS system) is advantageous
• Experience in minor projects including office relocations is advantageous.
• Strong customer service focus with excellent people skills and ability to interact with a wide range of client staff and demands

What you can expect from us:

Shaping the future of real estate for a better world.

At JLL we see a Brighter Wayforward for our clients our people our planet and our communities. With over 200 years of real estate experience we are and always have been in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better smarter more innovative ways of working. We approach our work in a warmer more optimistic and inclusive way

JLL is a global leader in helping clients envision where people will live work play shop and eat.

Youll join an entrepreneurial inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation we dont just accept that we are a place of many different people but we embrace it we celebrate it and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race gender age sexual orientation or disability and that is why for more than a decade we continue to rank among the Worlds Most Ethical Companies.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates please apply following the link below quoting job reference numberLMREQ450749.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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