Delivery Centre Leader
Delivery Centre Leader
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Salary Not Disclosed
1 Vacancy
Job Description
Work Schedule: Regular Shift Hours (Morning / Early Morning); Flexibility is expected; No Night Shift
Work Setup: Hybrid (3x onsite per week) Makati
Key Responsibilities:
- As Delivery Centre Head:
- Serve as the face of the company in the Philippines for local community engagement particularly in HR recruitment and employee value proposition initiatives.
- Drive Centres culture and ensure alignment with broader company values and delivery standards.
- Establish the Philippines Centre as the employer of choice for delivery and compliance professionals.
- As Head of Delivery:
- Integrate Philippines Centre operations into the broader company framework ensuring seamless service delivery of global and regional functions.
- Collaborate with the company and global/regional function leaders to develop and grow the Centres service offerings based on market needs.
- Drive strategic expansion including jurisdictional growth team scale-up delivery excellence and client-centric innovation.
- Integrate Philippines Centre operations into the broader company framework ensuring seamless service delivery of global and regional functions.
- Strategic Focus Areas:
- Client Management: Oversee client transitions solutioning and project onboarding to the Centre.
- Sales Alignment: Represent the company in the Philippines in global and regional sales initiatives.
- Risk Management: Assess and escalate risks appropriately across delivery and support services.
- Process Excellence: Implement First Pass Yield Lean and Continuous Improvement methodologies to drive delivery innovation.
- Business Continuity: Maintain compliance with BCP and certifications like ISO/SOC through rigorous internal audits.
- Client Management: Oversee client transitions solutioning and project onboarding to the Centre.
Required Qualifications & Experience:
- Minimum 15 years of progressive experience in shared services compliance tax process or technology delivery in a global environment.
- Strong leadership track record including managing large-scale teams across functions and geographies.
- Proven success in team hiring engagement succession planning and culture-building.
- Experience managing risk quality and client satisfaction in a matrixed delivery organization.
- Strong command of process excellence and continuous improvement methodologies (e.g. Lean Six Sigma).
- MBA FP&A or equivalent post-graduate education is preferred.
- Excellent communication and collaboration skills across global stakeholders.
Employment Type
Full Time
