Tenant Relations Assistant - The Linear
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Job Location:
Makati City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
FILINVEST COMPANY: Pro-Excel Property Managers Inc. (PPMI)
POSITION TITLE: TENANT RELATIONS ASSISTANT
JOB SUMMARY:
Tenant Relation Assistant provides customer service/relations support and in charge of processing monitoring safeguarding of all forms and submit/endorse it to assigned personnel.
QUALIFICATIONS:
- A graduate of any 4 year course
- At least 1 year of working experience in the related field is required for this position
- Willing to work at Makati City
DUTIES AND RESPONSIBILITIES:
Key Accountability 1 (Tenant Relation)
- Answers phone calls service request and assist unit owner/tenant concerns.
- Attends to client inquiries/concerns and act immediately and effectively to resolve the same.
- Processing and validation of move-in/move-out requirements of unit owner/tenant:
- Ensures that unit owners/tenants/representatives are contacted through email or call regarding the status of their submitted move-in and move-out forms work permit gate pass and job order form to ensure their satisfaction on overall customer-experience and endorse to the concerned personnel (e.g Building Manager Building Engineers Security OIC Biller Admin Assistant).
- Checking of all signed and notarized lease contracts
- Coordination with broker/leasing company or personnel
- Exhibits polite and professional communication via phone e-mail and mail.
- Supports team by performing tasks related to organization and strong communication.
- Contributes to team effort by accomplishing related results as needed.
- Promotes Company policies through effective tenant/customer relations and goodwill activities.
Key Accountability 2 (Administration)
- Handles the day-to-day transactions in the Property Management Office (PMO) such as but not limited to; tenant/unit owners registrations processing of work permit gate pass and IDs.
- Carries out administrative duties such as filing of contract and resident information sheet and updating of 201 folder and masterlist.
- Endorse payments to Admin Assistant for preparation of Official Receipt/Acknowledgement/Provisional Receipt
- Performs audit on document-compliance to ensure adherence to standards set forth by the Property Management.
- Accepts and routes all communications and documents of the Property Management Office (PMO) to the internal department.
- Sends e-mail regarding circulars and memos to the unit owners/respective company representatives.
- Performs other duties that may be assigned as the need arises.
COMPETENCIES AND SKILLS REQUIRED:
- Reporting Skills
- Administrative Writing Skills
- Microsoft Office Skills
- Good both in Oral and Written Communication
- Professionalism
- Time Management Skills
- Ability to resolve conflicts.
- Customer-Service Oriented
Key Skills
- Marketing
- Public Relations
- Google Docs
- Organizational skills
- Communication skills
- Press Releases
- Office Experience
- Constant Contact
- InfusionSoft
- Social Media Management
- Child Protective Services
- Writing Skills
