Assistant Manager (Visitor Experience), CMHHK

THE CHINESEMEDICINEHOSPITAL OF HONG KONG

The Chinese Medicine Hospital of Hong Kong (CMHHK) stands as a flagship Chinese medicine (CM) institution dedicated to advancing Chinese medicine in Hong Kong and is expected to commence operation in phases at the end of 2025.

Established through a public-private partnership the hospital is being constructed by the government with HKBU appointed as the contractor in June 2021 through a tendering process. Subsequently HKBU registered HKBU Chinese Medicine Hospital Company Limited as the operator in accordance with the requirements of the service deed which is responsible for the management operation and maintenance of CMHHK.

A hallmark of CMHHK is its integrated approach blending Chinese and Western medicine to provide professional patient care. CMHHK will actively engage in various interactions and collaborate with the industry to promote the development of Chinese medicine across Hong Kong the Guangdong-Hong Kong-Macao Greater Bay Area and international institutions. By sharing resources and expertise CMHHK aims to advance the standardisation and globalisation of Chinese medicine opening new directions for future healthcare services.

We warmly invite dedicated individuals to join our team where you can contribute to the future of Chinese medicine. Together we can make a meaningful difference in the health and well-being of our community and create a brighter future!

Assistant Manager (Visitor Experience) ()

Responsibilities:

Report toHead of Domestic and Supporting Services and be responsible for the following duties:

• Execute the logistics of visitor related events e.g. venue reservation and set up sending invitations refreshment arrangement etc.;
• Conduct guided tours for donors government officials medical partners and community groups engage visitors with impromptu conversations;
• Handle visitor enquiries and coordinate with other departments to address the visitor enquiries when needed;
• Ensure a smooth visitor flow and visitors comply with house rules;
• Design the hospital tour guidelines and train internal staff and external resources (e.g. volunteers) to support the guided tours;
• Prepare statistics and reports of visitor related events;
• Assist supervisors in visitor feedback analysis to enhance visitor experience; and
• Perform any other duties as assigned by the supervisors.

Requirements:

• A bachelors degree or above in Healthcare Administration Hospitality Business Communications or related field;
• Minimum 4 years experience in public relations management event management or customer service. Experience in non-profit sectorsor hospital setting is an advantage;
• Good interpersonal and communication skills;
• Good command ofboth written and spoken English and Chinese (Cantonese and Mandarin);
• Good organisational and project management skills with keen attention to details;
• Proactive customer-focused and adaptable in a fast-paced hospital environment; and
• Outgoing positive and motivated personality; able to work both independently and collaboratively.

This position may be required to work in evenings weekends and public holidays as required by event or service schedules.

The initial appointment will be offered on a fixed-term contract by Hong Kong Baptist University. Following the commencement of CMHHK and subject to the candidates satisfactory performance and the decision of CMHHK subsequent appointment will be offered directly by CMHHK.

Shortlisted candidates will be invited to attend a written test.

Work location: Kowloon Tong Campus and will be moved tothe CMHHK in Tseung Kwan O when close to commissioning.

Salary will be commensurate with qualifications and experience.

Application Procedure:

Applicants are invited to submit their applications at the HKBU e-Recruitment System. Details of the Universitys Personal Information Collection Statement can be found at University reserves the right not to make an appointment for the posts advertised and the appointment will be made according to the terms and conditions applicable at the time of offer.

Review of applications is ongoing until the position is filled.