Italian Airline Customer Support in Lisbon
Italian Airline Customer Support in Lisbon
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Job Description
Launch Your Career in Airline Customer Support!
Are you passionate about travel and driven to deliver outstanding customer service Step into the role of Airline Support Specialist and assist passengers worldwide while building valuable experience in the dynamic aviation industry.
Role Overview:
In this role youll be the first point of contact for travelers managing inquiries about flight bookings schedule adjustments cancellations and travel regulations across phone email chat and social media. Youll guide customers through booking options explain fares and baggage rules and ensure a seamless travel experience. With full training and ongoing development youll join a motivated team focused on providing world-class support.
Key Responsibilities:
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Deliver professional timely assistance via phone email chat and social channels
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Support passengers with bookings flight changes and cancellations
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Clearly communicate policies on fares baggage and special services
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Provide information on check-in boarding and travel requirements
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Suggest routes upgrades and tailored travel solutions
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Collaborate with internal teams to resolve complex cases
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Keep accurate records of customer interactions and solutions
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Stay up to date with airline policies promotions and industry regulations
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Participate in regular training to sharpen skills and advance in the role
Requirements:
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Italian fluency (C2 level)
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English fluency (B2 level)
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EU citizenship or Portuguese Residency Card
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01 year of experience in customer support
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Strong communication analytical and interpersonal skills
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Eagerness to learn and develop
Why Join Us:
Competitive Salary that values your skills and effort
Language Bonus for your Italian proficiency
Performance Bonus based on results
Health & Life Insurance for your peace of mind
Onsite Work Environment fostering growth and collaboration
Ready to start your journey with the International Airline Support Project Apply today and let your career take flight!
Employment Type
Full Time
