Captain - Room Service (Conrad Singapore Marina Bay)
Captain - Room Service (Conrad Singapore Marina Bay)
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Job Description
What are we looking for
In-Room Dining Captain serving Hilton Worldwide Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:
- Previous In-Room Dining experience
- Committed to delivering high levels of customer service
- Positive attitude
- Good communication skills
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
A Conrad Singapore Marina Bay Captain is responsible for serving food and/or beverages to guests in the hotels continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing
As an In-Room Dining Captain you would be responsible for assisting management in the delivery and service of food and beverage items to guests in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Provide supervision including but not limited to ensuring order rotation among servers and ensuring guest satisfaction
- Complete opening and closing duties as necessary including setting up of room service trays and tables to prepare for incoming orders
- Retrieve checks set tables according to specifications retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms and meeting rooms
- Serve meals to guests collect guest trays and respond to guest requests in a timely friendly and efficient manner
- Present checks to guests and obtain payment
- Return payments/signed checks to order taker
- Respond to guest inquiries and resolve guest issues in a timely friendly and efficient manner
- Perform order taker duties and answer room service telephone as needed
- Serve alcoholic/non-alcoholic beverages in accordance with federal state local and company regulations
- To perform any other duties as assigned
Employment Type
Full-Time
