Business Relationship Officer
Business Relationship Officer
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Job Description
DUTIES & RESPONSIBILITIES
Manage relationship with clients to grow the existing business
Collation of tasks from internal and external Call Notes/Meetings
Follow up to deliver on commitments made to clients at meetings using call notes as a guide
Ensure resolution of clients complaints/requests within agreed SLA.
Ensuring that no receivable stays beyond 30 days with client
Trending banks Reporting needs and proactively ensuring that banks subsequently get such reports without prompting
Preparation of Request for Implementation (RFIs) Project Request Forms (PRFs) and Project Definition Documents (PDDs)
Follow up to get sign offs on PRFs RFIs and PDDs internally
Collation updating tracking and preparation of clients birthdays and yuletide gift items
Delivery of birthday and Yuletide Gifts to clients
KEY PERFORMANCE INDICATORS
Increasing Market share with clients based on agreed KPIs.
Updating and follow up on deliverables to clients within agreed timelines/SLAs
Prompt attendance to/closure of clients requests.
Follow up on Helpdesk and relevant support teams to ensure all reported issues are resolved within agreed SLA.
Follow up with client(s) to ensure receivables are settled within 30 days
Increasing Market share with clients based on agreed KPIs.
Updating and follow up on deliverables to clients within agreed timelines/SLAs
Prompt attendance to/closure of clients requests.
Follow up on Helpdesk and relevant support teams to ensure all reported issues are resolved within agreed SLA.
Follow up with client(s) to ensure receivables are settled within 30 days
Preparation of Request for Implementation (RFIs) Project Request Forms (PRFs) and Project Definition Documents (PDDs) and sign-off of the same within 24hrs of request.
Collation of client Birthday lists advisement and preparation of clients birthday and yuletide gift packages a day before the birthday.
- Preparation of Request for Implementation (RFIs) Project Request Forms (PRFs) and Project Definition Documents (PDDs) and sign-off of the same within 24hrs of request.
Collation of client Birthday lists advisement and preparation of clients birthday and yuletide gift packages a day before the birthday.
Knowledge
Marketing and or sales experience/knowledge
Prior experience in the financial industry-added advantage.
Good knowledge and practice of relationship/key account management
Card/Payment industry knowledge added advantage
Skill/Competencies
Computer skills (Microsoft Word Excel and PowerPoint - mandatory)
Good interpersonal skills.
Critical reasoning and analytical abilities
Good writing and oral communication & presentation skills
Ability to work with minimal supervision
Good problem solving skills
Ability to work under pressure
REQUIREMENT
Education
Bsc (2:1 or 2:2) or HND (Upper Credit) in any course
Others: Professional Qualifications added advantage
Reporting Relationships: Head Financial Institutions
Required Experience:
Manager
Employment Type
Full-Time
