Supervising Associate EYP EM

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Experience Management : Supervising Associate

The Opportunity

EY Global Delivery Services (GDS) is a dynamic network of 50000 professionals delivering innovative and strategic solutions across the globe. Experience Management (EM) plays a key role in EYs NextWave strategy by ensuring our people gain meaningful client experiences aligned to their career aspirations.

As an Experience Management Supervising Associate you will join a high-performing workforce management team driving optimization innovation and best-in-class services. Youll gain exposure to global stakeholders industry-leading practices and opportunities for continuous learning and career growth.

Key Responsibilities

• In this role you will manage staffing operations for an assigned service line/region and support the end-to-end demand management process. Your responsibilities include:
• Resource Management: Oversee demand pipeline capacity planning demandsupply matching recruitment coordination headcount and bench management and reporting/MIS.
• Demand Fulfilment: Track and analyze pipeline projections evaluate fulfilment options assign projects to suitable talent and align resources with business priorities.
• Process Excellence: Ensure compliance with EM protocols drive operational efficiency implement resource optimization techniques and support process improvement/automation initiatives.
• Stakeholder Engagement: Build strong relationships with service delivery leaders establish governance forums and facilitate business reviews.
• Team Support: Guide junior WFM professionals support performance reviews and contribute to employee engagement initiatives.
• Cross-Collaboration: Promote cross-service line resourcing and knowledge sharing across EM teams.

Skills & Attributes for Success

• Strong expertise in resource management demand planning and MIS.
• Analytical and solution-oriented mindset with excellent execution skills.
• Proficiency in MS Excel PowerPoint and Word.
• Strong stakeholder management and communication skills.
• Ability to work with numbers analyze staffing trends and negotiate solutions.

To Qualify You Must Have

• Graduate degree with 68 years of workforce management experience.
• Prior experience in mentoring or guiding junior team members.
• Understanding of business models financials and operational aspects of service delivery.
• Strong time management reporting and analytical skills.

Preferred Qualifications

• Experience in change management project management forecasting and workforce planning.
• Exposure to BI tools such as Power BI Alteryx or Spotfire.

What We Look For

We seek motivated and driven workforce management professionals with proven expertise strong business acumen and a passion for delivering results. The ideal candidate combines analytical ability business understanding and strong interpersonal skills.

What We Offer

At EY GDS youll have access to:

• Continuous learning Build the skills and mindset to thrive in a changing world.
• Career growth on your terms Flexibility and tools to make a meaningful impact.
• Transformative leadership Insights coaching and confidence to lead effectively.
• Inclusive culture A workplace where you are valued for who you are.

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.