Application Support Analyst
Application Support Analyst
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Job Description
Overall Purpose of the Role
The Application Support Analyst will play a key role in ensuring the smooth operation of business-critical systems supporting Front Office and Operations teams and maintaining stability across a global application suite. The role involves resolving production issues maintaining and enhancing key applications (including the Trade Blotter and legacy systems) and collaborating with teams across North America Hong Kong and Tokyo as well as external stakeholders such as administrators and counterparties. The position requires both strong technical skills and the ability to communicate effectively with users in a fast-paced trading environment.
Key Responsibilities
- Provide Level 1 and Level 2 application support ensuring timely resolution of issues impacting trading PnL and risk.
- Conduct in-depth analysis of incidents requiring escalation to Level 3 or Development teams.
- Support trade bookings PnL and risk alignment assisting business users in resolving discrepancies.
- Provide reconciliation support to Operations ensuring accuracy across systems.
- Manage day-to-day stability and performance of a complex global application suite continuously identifying and implementing improvements.
- Deliver release management support working closely with Development to ensure smooth and reliable deployments.
- Participate in on-call L2 overnight/global support rotation liaising effectively with offshore teams.
- Maintain and enhance critical applications including the Trade Blotter and legacy platforms.
- Implement changes and initiatives as directed by the Global Head of Application Support.
- Contribute to process tool and procedure improvements fostering operational efficiency.
- Undertake low-complexity development tasks when time allows contributing to incremental system improvements.
Requirements
Education Qualifications & Experience
- Bachelors degree required; technical or quantitative discipline preferred.
- 37 years relevant experience in application support preferably within financial services.
- Prior exposure to Front Office support (hedge fund or investment banking environment) highly advantageous.
- Experience supporting complex global applications and liaising with cross-regional teams.
- Strong working knowledge of:
- FIS Front Arena
- Excel SQL C#
- Familiarity with reconciliation processes and trade lifecycle support desirable.
Technical Skills
- Strong proficiency in Excel (including VBA) and Python.
- Solid understanding of Linux and Bash; fluency in Perl and Python highly desirable.
- Good grasp of software release processes and production environment best practices.
- Exposure to fixed income financial products (e.g. bonds swaps IR futures repos swaptions bond futures) beneficial.
Personal Skills & Attributes
- Calm and professional under pressure with the ability to empathise with distressed users in a fast-paced trading environment.
- Strong interpersonal skills; able to quickly assess user needs and manage interactions effectively.
- Detail-oriented with strong problem-solving ability.
- Proactive and adaptable capable of working independently and within a global team.
Benefits
- Competitive salary
- Private medical insurance
- Life assurance
- Pension
- Corporate gym membership (and a complimentary wellness space in our London office)
- Employee restaurant with free breakfast lunch and dinner
Capula is committed to fostering a collaborative and inclusive environment providing employees with the opportunity to develop their skills and advance their careers in the financial sector.
Required Experience:
IC
Employment Type
Full Time
