At Food LionAssociates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion and in return we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.

Job Title: Food Lion To-Go Lead

Success Factors Job Code:

Department: Front End

Reports To: Customer Service Manager

Primary Purpose:

Responsible for Click and Collect operations making decisions which impact Food Lion To-Go associates and the level of service offered to our customers. Act as a customer service ambassador in all departments to achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate morale.

Duties and Responsibilities:

Lead all Food Lion To-Go operations including training coaching associate development and support with department staffing

Maintain effective iPhone schedules to meet business traffic requirements of on-line orders to minimize customer inconvenience

Providing leadership and motivation to promote a culture reflective of our Guiding Principles Core Values Vision and Strategy

Support the achievement of budgeted financial and operating results including To-Go KPIs

Proactively partner with department managers to ensure fresh orders particularly those with out of stocks are handled properly

Ensure return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and perishable items

Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast easy and friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers expectations.

Role model outstanding friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers expectations

Controls stores expenses through proper ordering care for supplies and equipment

Perform duties that ensure department appearance quality variety workplace safety food safety and department sanitation are consistently maintained

Has a complete understanding of iPhone scheduling interviewing training company information and all other items deemed necessary to manage the Click and Collect operations

Observes and corrects all unsafe conditions that could cause associate or customer accidents

Reports all associate and customer accidents in accordance with established Food Lion procedures

Ensures compliance with local state and federal regulations

Adheres to all company guidelines policies and standard practices

Maintains security standards

Successfully complete Computer Based Training (CBT) Training Packet and Training Aid courses

Provides feedback to Customer Service Manager on any To-Go operational or performance issues

Provides recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales

Follow proper troubleshooting guidelines to resolve technical concerns and escalate opportunities to Customer Service Manager or Manager on Duty when systems are negatively impacted

Support Front End during downtime

Must be able to meet the physical requirements of the position with or without reasonable accommodations

Demonstrate a drive to grow sales in the Food Lion To-Go department through customer experiences and educating associates and customers on Food Lion To-Go

Performs all other duties as assigned

Qualifications:

A high school graduate or equivalent preferred

Ability to lead and manage a team

Excellent interpersonal organizational communication and customer service skills

Ability and willingness to learn multiple tasks and technical requirements of the job

Ability to use technical information to solve problems

Must meet minimum age requirements to perform specific job functions

Physical Requirements:

Ability to use computers smart devices and other communication systems required to perform job functions

Stand 100% of the time with occasional walking short distances

Ability to push or pull up 75 pounds on occasion and up to 2000 pounds using a pallet jack or float

Perform repetitive hand and arm motions

Bend and lift products weighing up to 15 lbs. continuously 25 lbs. frequently and approximately 100 lbs. on occasion

Be able to handle a variety of substances associated with cleaning and packaging materials and household cleaners

Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level

Meet established volume activity standards for the position

Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time including inclement weather

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including pregnancy childbirth and related conditions) national origin age disability sexual orientation veteran status gender identity or gender expression or any other characteristic protected by law.

If you have a disability and require assistance in the application process please contact our Recruiting Department