Forward Deployed Engineer (m/f/d)
Forward Deployed Engineer (m/f/d)
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Job Description
About Ivy
Money at Internet Speed. Theres no reason why sending money across the globe should feel different than sending an email. Still businesses struggle with high fees and T2 settlement times.
Theres an opportunity to change this. Over 60 geographies worldwide are rolling out real-time payment rails. Stablecoins are emerging as a regulated interoperability asset with the ability to connect these local rails. Ivy is the connective tissue between these new infrastructure paradigms. We believe this is the chance to fundamentally change the way money moves and create a new foundation for global trade.
We are certain that if we get that right Ivy is going to be Europes first 1T$ company.
Today we are powering several of the worlds largest global businesses - helping them move money faster and at a lower cost.
We are a team of ex-founders early employees at unicorns and top-tier talent from fintech and banking.
We are backed by the worlds best fintech investors:
Creandum - Previously invested in fintechs like Klarna Trade Republic Pleo iZettle
10 unicorn founders
Your Mission
You are the driving force behind making Ivy work for our customers. You own the post-sales customer journey solving real problems at the intersection of product engineering operations and commercial: Building bonds with our customers teams guiding them through the integration of our API hand-holding them around their golive and ensure their success once live - all within your scope.
Bond. You build real partnerships with customers. You understand their goals anticipate their needs and translate complexity into value. Youre the person they call first. You help customers get more out of Ivy: adopting new features scaling volume and driving customer satisfaction.
Solve. You unlock revenue by removing friction. Whether its debugging a live issue streamlining internal operations or patching process gaps youre in the trenches making things work. You dont slap tickets on problems - you fix root causes and build repeatable solutions.
Analyse. You unpack whats really going on: Whats working Whats at risk Where can we grow You build the internal playbooks metrics and operating model that scale customer growth beyond individual actions. You help the business make decisions with data not gut feel.
This is a role for someone who loves making things work - technically operationally and commercially. Youre not supporting accounts; youre making Ivy indispensable to them.
About You
Youre a problem solver with bias for action: You see challenges as puzzles to solve not roadblocks. You create systems and automate processes instead of adding manual processes; and dont wait for permission to get things done.
Youre scrappy and get things done: You find creative ways to deliver results with whatever resources you have. No task is too small no problem too complex.
You have technical understanding: You can dive deep into APIs integration challenges and payment flows. You speak both business and technical languages fluently.
Youre a relationship builder: You leave every merchant interaction feeling like they gained significant value. Both technical teams and C-suite executives trust your judgment.
You care deeply: You pour yourself into your work and take pride in delivering excellence. When merchants need you you show up.
You move with urgency: You turn weeks into days and hours into minutes. You understand that in payments speed isnt just nice to have its everything.
Youre versatile: Integration lead customer success technical support automation builder. You wear many hats and excel at all of them.
Youre Berlin-based: Youre already in Berlin or ready to relocate: this is an in-person role with no remote or hybrid options.
What we offer
Join a Dream Team: We focus on building a team of exceptional people who grow fast take on big challenges and inspire each other to deliver at the highest level.
No Bullshit: Output over input decisions over discussions customer value over internal policies. We believe in big outcomes - not titles or hierarchies.
Real Participation: Employees are shareholders. Every permanent employee participates in our equity program.
Employment Type
Full-Time
