Program Manager
Program Manager
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Job Description
Application Instructions
Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the My Experience page in the Resume/CV field.
Active City Year Staff members must login to Workday to apply internally.
Number of Positions: 1Work Location: 100% On-SitePosition Overview
Program Manager (PM) leads and develops a team of AmeriCorps members (ACMs) as idealistic emerging leaders and practitioners focused on strengthening schools and supporting students to improve performance. Reporting to an Impact Director and working from a partner school(s) the IM plays a critical role in implementing City Years school-based Whole School Whole Child (WSWC) service model mission and practices. The IM is also an effective talent developer who will support AmeriCorps members through a challenging and rewarding year of service. Non-ExemptJob Description
Position Overview
We seek a Program Manager (PM) candidate who will manage and mentor two teams of full-time AmeriCorps members overseeing the implementation of our service model in the partner schools we serve in Seattle/King County.
Program Managers are responsible for three main areas: program implementation corps member program delivery and experience and service partner management. The Program Manager must be effective in relationship development and team management coaching up to 10 AmeriCorps members per team to deliver attendance behavior and course performance supports to students as well as enabling a rewarding productive professional and successful year of service. In this way the PM is responsible for the overall management of the day-to-day programmatic operations of their team as well as leading their team to ensure that all goals and service outcomes are met.
Additionally the Program Manager serves as the primary City Year liaison in schools building strong relationships with school administrators and personnel to successfully fulfill the services in the Statement of Partnership.
Reporting to the Managing Director of Programs the Program Manager plays a critical role in implementing City Year Seattle / King Countys school-based service model. Program Managers are expected to serve in person at their school site except on days where there are in-person meetings or trainings. This role is expected to work a 40-hour workweek with standard work hours falling between 7am- 5pm Monday Friday depending on the needs of the program.
Responsibilities
Responsibilities managing school-based programming (80% of job)
AmeriCorps Member Management & Development:
Lead manage and coach up to two teams of 5-10 AmeriCorps members to achieve service performance requirements meet AmeriCorps practitioner standards and support members through their individual equity journeys
Lead with a strong sense of City Year culture and values consistently using City Year culture tools; make meaning of City Year culture and foster strong personal connections to the deeper meaning of our work in schools
Use City Year performance management tools to set performance expectations identify strengths and development opportunities and partner with each AmeriCorps member on a development plan to maximize leadership potential
Service Partner Management
Develop and manage partnerships with school administration and personnel to ensure the necessary conditions and resources are in place for corps members to deliver academic attendance and behavior supports for students.
Build and cultivate a strong partnership with teachers principal school officials and other key decision makers. Engage with partners (individuals corporate and foundation) to ensure resourcing for schools and larger community.
Program Implementation
Service Model Fidelity
Implement City Years Whole School Whole Child model with fidelity to enhance service quality and maximize impact in classroom and whole school spaces (e.g. recess)
Set and monitor clear measurable weekly and monthly deliverables for AmeriCorps members to ensure effective planning and execution ofservice priorities partner school led initiatives and family/community engagement events
Service Impact & Evaluation
Support AmeriCorps members in data tracking and collection of student outcomes; both quantitative and qualitative
Coaching AmeriCorps members to ensure quality of day-to-day service implementation including classroom observations
After School Program
Lead City Year AmeriCorps members to provide a high quality engaging and safe academic enrichment program
Collaborate with school partners to identify focus students align programming and ensure the successful launch of the program
Routinely monitor all elements of the program for quality and make necessary adjustments
Playworks Liaison
Deliver and manage recess support program
Responsibilities as part of the CYSKC staff team (20% of job)
In addition to these main priorities Program Managers are responsible for supporting site-wide work and projects as needed to ensure site goals are met. Site-wide projects include but are not limited to the following:
Facilitating City Year trainings on our Learning & Development days
Professional and leadership development for AmeriCorps members
Hiring and onboarding (staff and AmeriCorps members)
Collaborating as a team to share best practices
Events and service projects
Collaborating with our development team in support with telling the City Year story
Engaging and collaborating with the City Year national network participating in the Program Manager professional development track and building connections and resources across the network
Qualifications
A competitive candidate for this role will have many of the following skills and experiences. Research shows that women and people of color tend to only apply for positions when they match every criterion. If you think you have what it takes but dont necessarily meet every check box in this job description we encourage you to still apply. Wed like to learn more about you and see if you could be a great fit for City Year.
Demonstrated experience managing leading and developing a diverse team of young adults often through conflict and with an eye toward identity exploration and development in service to a common goal
Strong project management skills; able to manage multiple tasks priorities and stakeholders effectively; ability to generate results and complete projects within deadlines
Strong track record of building authentic partnerships and relationships with community members and organizations rooted in anti-racist practices as well as experiences partnering with and engaging communities of color with immigrant refugee Indigenous and/or trauma-effected populations
Strong problem-solving skills with experience building equitable human-centered processes and finding creative solutions to balance competing priorities
Strong written and oral communication skills including the proven ability to adapt and translate complex topics and messages for different audiences and lean into difficult conversations
Demonstrated a lived commitment to apply racial gender and economic justice lenses in both personal and workplace contexts
Demonstrated commitment to curiosity and humility as a life-long learner seeking diverse perspectives and opportunities for self-growth
Background working in a school setting preferred
Compensation and Benefits
This position is an hourly non-exempt overtime eligible role. The starting compensation for this position is $57500 annualized. City Year offers a comprehensive group benefit package to promote wellness security and peace of mind for all staff and their families. Benefits include medical dental vision and short-term disability Flexible Spending Account paid vacation holidays parental leave 401K and more.
About Us
Benefits
Full-time employees will be eligible for all benefits including vacation sick days and organization may participate in all benefit programs that City Year establishes and makes available to eligible employees under (and subject to all provisions of) the plan documents that govern those programs. Currently City Year offers medical dental vision life accidental death and dismemberment and disability coverage Flexible Spending Accounts (FSA) and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan more information click here.
Employment at City Year is at-will.
City Year does not sponsor work authorization visas.
Required Experience:
Manager
Employment Type
Full-Time
