Support Desk Technician (On-Site)
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Job Location:
Cedar Falls, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
01-09-2025
Vacancies:
1 Vacancy
Job Summary
If youre looking for a special place to build or grow your career youve found it. Whether youre an experienced professional a recent college graduate or somewhere in between IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering marketing sales supply chain operations HR finance and more across more than 40 diverse businesses around the globe chances are we have something special for you.
PRIMARY FUNCTION:
To set-up maintain and support PC hardware and software and other computer-related equipment for all Viking locations and employees. Perform general customer support for business systems and technology in a manufacturing and office environment.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Provide technical support for desktop PCs Microsoft Office (O365) barcode scanners printers manufacturing systems and applications.
- Install/configure/maintain/repair PCs and PC-related hardware and software printers VOIP and mobile phones.
- Order and execute the PC warranty/refresh/replace program.
- Provide technical support for end users including hands-on assistance and training if needed.
- Utilize ticket tracking system to document all support incidents.
- Create or update technical articles as needed.
- Deliver onboarding IT overview and instructions to new hires.
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
- AA or AS degree in an Information Systems related field and 1 year experience in IT or 3-5 years of experience in related position.
- Basic understanding of networking fundamentals (switches routers access points cabling/connectivity etc.)
- Knowledge of Microsoft Windows operating systems in a domain environment
- Experience with help desk or service desk ticket or incident tracking systems.
- Good communication and organizational skills.
- Proficient at keyboarding
OTHER SPECIAL REQUIREMENTS:
- Experience with ServiceNow ticketing system a plus.
- Proficient with Microsoft Office (O365) products a plus
WORK ENVIRONMENT REQUIREMENTS:
- Onsite M-F during core business hours.
- Must be able to travel between sites as required.
- Performs work in both office and manufacturing settings.
- Perform general office functions.
- Visual acuity needed for close detail work and computer use.
- General manufacturing warehouse and office environment.
- Able to lift up to 50 lbs.
ORGANIZATION RELATIONSHIPS:
- Must have the ability to effectively communicate with customers suppliers and employees at all levels of Viking Pump and our parent organization IDEX Corporation.
Are you ready to join a different kind of company where our people our culture and our commitments are centered around providing trusted solutions that improve lives around the world
IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race color religion creed genetic information sex sexual orientation gender identity or expression marital status age national origin disability protected veteran status or any other consideration or protected category made unlawful by federal state or local laws.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
Required Experience:
IC
Key Skills
- Anti Money Laundering
- Electro Mechanical
- IT Project Management
- Advertisement
- Corporate Partnerships
- IOS
About Company
Widexhearing aidsdon’t just work spectacularly. They look spectacular too. Combining technology with functionality and aesthetics is a typical attribute of the Widex design. Of course, for Widex good design doesn’t just apply to the outside of our hearing aids but the ins ... View more
