Housekeeping Host (Room Attendant)
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Job Description
A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values below:
- Planning and organizing
- Good oral and written communication
- Previous experience in Laundry
- Good interpersonal skills
- Proficiency at intermediate level with computers and computer programs including Microsoft Office
- Committed to delivering a high level of customer service
- Excellent standards of clean
It is advantageous in this position if you demonstrate the following capabilities and advantages:
- Ability to work in a team
- Excellent attention to detail
- Positive Attitude
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Position Purpose
To a) be a passionate host in all areas of the hotel and b) ensure that all assigned housekeeping duties are executed efficiently and in line with policies and standards.
Duties & Key Responsibilities
Being a Great Team Member
Come to work every day with a smile on your face
Be a reliable and motivated member of the Housekeeping team
Communicate clearly and constructively with team members in all areas of the hotel to help deliver great brand-unique guest experiences at our hotel.
Always deliver fair share in team tasks and support colleagues whose workload may temporarily be heavy this includes helping out in F&B service and stewarding
Provide constructive suggestions/feedback to your Line Manager on products processes and procedures to contribute to our continuous improvement efforts
Be aware of planned team meetings and learning sessions and attend as required
Show interest in learning something new every day.
Participate positively in pre and post shift briefs and hotel team huddles and apply learning the next day
Volunteer to participate in company campaigns like Travel with Purpose or TM committees
Execute duties as assigned by the Hotel Leadership team
Be open to acquiring new knowledge and skills in areas such as guest service stewarding kitchen or maintenance to be able to provide support to these departments where required and at the same time improve chances of a faster career progression
Housekeeping Specifics
Execute cleaning duties as assigned with maximum levels of skill knowledge commitment and efficiency.
Be familiar with our CleanStay standards and procedures and dutifully apply them
Organise your assigned work area to be able to execute assigned housekeeping tasks effectively & efficiently to the required CleanStay brand and hotel standards
Take time to be a great host and engage with guests in public areas such as corridors elevators in front of guest rooms etc. Greet friendly and with a smile on your face do a bit of small talk ask for their feedback and enquire what you and your colleagues can do to make their guest experience an even better one!
EOE/AA/Disabled/Veterans
Employment Type
Full-Time
