Project Manager
Project Manager
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1 Vacancy
Job Description
Who we are:
EverTrue is the leading advancement intelligence and donor engagement platform empowering educational institutions and non-profit organizations to build stronger relationships and achieve outstanding fundraising results. Our platform continuously evolves integrating innovative solutions to help advancement professionals effectively identify prioritize and manage prospects engage supporters and track progress. Hundreds of organizations rely on EverTrue to grow giving. We are a fun smart mission-driven team passionate about the work we do.
What truly drives us Its ourmission: to equip fundraising teams with the insights and tools to turn every donor interaction into a lasting relationshipleading to stronger connections and greater giving. And our vision Its to create a world where every fundraiser has the tools to engage retain and grow generosity at every level ensuring no donor is overlooked. When you join EverTrue youre not just taking a job; youre becoming part of a movement to empower fundraisers and make a real difference in the world.
We believe in your potential. We know that no candidate perfectly matches every qualification. If youre excited about this role and meet most of our requirements please apply! Were eager to support your growth and development within our team.
EverTrue is an equal opportunity employer. Were deeply committed to building a workplace that celebrates diversity equity and inclusion for all ensuring every applicant and employee is treated fairly. We embrace DEI because we know it enhances engagement satisfaction and partnerships making us all stronger together.
Who you are:
- 2 years of experience in project management within enterprise software development or with non-profit organizations.
- You have proven project management skills with ability to multitask and manage multiple projects.
- You have experience in providing excellent customer service.
- You have strong oral and written communication skills with the ability to communicate technical ideas to non-technical customer audiences.
- An analytic and creative mindset and good problem solving skills.
- Experience with project management tools like Asana SmartSheets Rocketlane or similar.
- Highly self-motivated and optimistic with the ability to work independently or as a team.
- PMP or equivalent certification a plus
- CRM (Blackbaud Salesforce Ellucian) or database experience is a plus.
- Non-profit or higher education fundraising experience is also a plus.
What youll do:
- Manage new customer implementations from start to finish including planning execution dependency management and tracking milestones/deliverables with consistent stakeholder communication.
- Manage reimplementation projects for existing customers covering product add-ons data resets or CRM migrations.
- Act as the customers advocate and the main point of contact between our teams and the customer throughout the implementation.
- Continuously improve implementation processes leveraging AI for agendas to capture meeting minutes and creating documentation
- Travel to customer locations as needed during the projects.
- Manage implementations efficiently meeting timelines updating stakeholders and ensuring customer satisfaction.
- Handle customer change requests by coordinating with relevant internal resources.
- Work with the implementation consultant the customer success team and other internal teams to achieve positive customer outcomes during the implementation
- Help new and existing customers prepare transform and automate data transfers to/from EverTrue.
- Identify and recommend EverTrue products and solutions aligned with customer needs and relay opportunities to the account executive.
- Inform the customer success manager when the customer is ready for training.
- Identify and develop process improvements and tools with the customer operations team to streamline implementations.
- Manage internal technical documentation and propose updates to customer-facing documentation with the enablement team.
- Support the sales team on pre-sale calls to discuss implementation automation and authentication requirements.
- Undertake special internal projects as assigned by leadership based on skillset and availability.
Why Youll Love to Join Our Team:
We offer a comprehensive package designed to support your success growth and well-being.
- Compensation and Core Benefits:
- A base salary range of $85K - $95K.
- A 2.5% bonus plan based on company performance.
- We also provide robust benefits to keep you healthy and secure:
- We cover 80% of your premium for medical dental and vision insurance.
- We offer a 401k match of up to 3% to support your financial future.
Happiness & Well-Being:
Our comprehensive employee benefits and perks program provides:
- A remote-first environment for flexible work.
- Generous paid time off throughout the year.
- Investment in your professional growth and development.
- Opportunities to connect with colleagues both in-person and virtually.
- The unique chance to contribute to the non-profits and educational institutions you care about aligning your work with your passions.
Required Experience:
IC
Employment Type
Contract
