BPS Leader for PH Operations
BPS Leader for PH Operations
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1 Vacancy
Job Description
Job Description:
Essential Job Functions:
Life & Annuities domain expert with call center experience
Hands on problem solving risk mgmt. and drive solutions
Minimum 8 yrs of experience in L&A and overall experience of 15 in the BPS Contact Center and Insurance Industry space
Optimizing operational expenses while ensuring delivery remains within budget
Experience with insurance technology platforms automation tools and digital transformation initiatives.
Lead process improvement initiatives and manage daily operations focusing on achieving efficiency and compliance.
Supervise and mentor a team of managers senior analysts and analysts.
Collaborate with cross-functional teams to enhance and streamline business processes.
Analyze data and performance metrics to identify areas for improvement.
Ensure that the team meets or exceeds performance targets and quality standards.
Participate in budget planning and resource allocation.
Report regularly on process performance and improvements.
Contribute to the development of strategic process-related plans.
Basic Qualifications:
Bachelors degree in a relevant field or equivalent combination of education and experience
Proven experience in business process transactions
Proficiencies in business process management and optimization
A continuous learner that stays abreast with industry knowledge and technology
Other Qualifications:
Advanced degree in a relevant field a plus
Relevant certifications (e.g. Six Sigma PMP) or significant relevant work experience a plus
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Employment Type
Full-Time
