BPS Leader for PH Operations
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Essential Job Functions:
Life & Annuities domain expert with call center experience
Hands on problem solving risk mgmt. and drive solutions
Minimum 8 yrs of experience in L&A and overall experience of 15 in the BPS Contact Center and Insurance Industry space
Optimizing operational expenses while ensuring delivery remains within budget
Experience with insurance technology platforms automation tools and digital transformation initiatives.
Lead process improvement initiatives and manage daily operations focusing on achieving efficiency and compliance.
Supervise and mentor a team of managers senior analysts and analysts.
Collaborate with cross-functional teams to enhance and streamline business processes.
Analyze data and performance metrics to identify areas for improvement.
Ensure that the team meets or exceeds performance targets and quality standards.
Participate in budget planning and resource allocation.
Report regularly on process performance and improvements.
Contribute to the development of strategic process-related plans.
Basic Qualifications:
Bachelors degree in a relevant field or equivalent combination of education and experience
Proven experience in business process transactions
Proficiencies in business process management and optimization
A continuous learner that stays abreast with industry knowledge and technology
Other Qualifications:
Advanced degree in a relevant field a plus
Relevant certifications (e.g. Six Sigma PMP) or significant relevant work experience a plus
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Key Skills
- Problem Management
- ISO 9001
- Process Improvement
- Warehouse Experience
- Business Management
- Project Leadership
- IT Service Management
- Project Management
- Strategic Planning
- DoD Experience
- Clamp Truck
- Leadership Experience
About Company
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... View more
