Human-Centered Design Researcher
Human-Centered Design Researcher
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Job Description
Work Location:
Toronto Ontario CanadaHours:
37.5Line of Business:
Human Centered DesignPay Details:
$65600 - $98400 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.
As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
The Human-Centered Design Researcher is responsible for supporting senior researchers in preparation conduct and analysis/ reporting.
Job Description:
CUSTOMER
Accountable for conducting UX research and is able to independently design and execute moderated and unmoderated evaluative studies.
Able to execute more complex research studies or analysis designed by senior researchers.
Communication skills to influence user-centered outcomes are developing.
SHAREHOLDER
Contribute to various operational activities and processes as assigned
Consistently exercise discretion in managing correspondence information and all matters of confidentiality; escalate issues where appropriate
Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area
Protect the interests of the organization identify and manage risks and escalate non-standard high risk activities as necessary
Conduct internal and external research projects; support the development / delivery of presentations / communications to management or broader audience
Conduct reporting and / or meaningful analysis at the functional or enterprise level using results to draw conclusions make recommendations assess the effectiveness of programs/ policies/ practices
Monitor service productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
Acquire and apply expertise in the discipline provide guidance assistance and direction to others
Identify recommend and effectively execute standard practices applicable to the discipline
Adhere to internal policies/procedures and applicable regulatory guidelines
Keep abreast of emerging issues trends and evolving regulatory requirements and assess potential impacts
Maintain a culture of risk management and control supported by effective processes in alignment with risk appetite
May lead work streams by acting as a project lead / subject matter expert for small scale projects / initiatives in accordance with project management methodologies
EMPLOYEE / TEAM
Participate fully as a member of the team support a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues/ points of interest
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business related tools and techniques
Participate in personal performance management and development activities including cross training within own team
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training coaching and/or guidance as appropriate.
Contribute to a fair positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for your business area/function and the bank both internally and/or externally
BREADTH & DEPTH:
Experienced working professional role providing specialized business services advisory or processes / program support within their own area of specialty
Requires experienced conceptual and practical knowledge within their own specialty and knowledge of broader related areas
Accountable for own work and sometimes others; acts as an escalation point or knowledge resource for others in their own area
Leads projects/products or workstreams within broader project/product with moderate risk and may be accountable for managing ongoing activities processes and functional programs
Works within broad guidelines / policies and independently performs tasks from end to end
Takes day to day direction from Product Owner Tech Leads and UX Design Lead within their platform/journey
Generally reports to Manager Human-Centered Design Research
EXPERIENCE AND / OR EDUCATION
Undergraduate degree or equivalent work experience
3 years of experience preferably in UX research or a related field
Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.
TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more
Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.
Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.
Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans ObjetEmployment Type
Full-Time
