Summer 2026 Internship â Customer Service Excellence Intern
Summer 2026 Internship â Customer Service Excellence Intern
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Job Description
Job Description:
Summer 2026 Internship Customer Service Excellence Intern
Application Deadline: November 14 2025
We encourage you to submit your application as early as possible as internship applications are reviewed on a rolling basis.
Internship Dates: June 8 2026 August 14 2026
(You must be available to work during this period.)
About Our Organization
Dow Jones is a global provider of news and business information delivering content to consumers and organizations around the world across multiple formats including print digital mobile and live events. For more than 130 years Dow Jones has produced unrivaled quality content and today operates one of the worlds largest news-gathering networks. Our portfolio includes leading publications and products such as The Wall Street Journal Barrons MarketWatch Factiva Dow Jones Risk & Compliance OPIS and more. Dow Jones is a division of News Corp (Nasdaq: NWS NWSA; ASX: NWS NWSLV).
About the Role
As a Customer Service Excellence Coordinator you will support key aspects of the employee experience for the global Dow Jones Customer Service department. The role will particularly focus on tasks and assignments involving department communication connection and culture.
This role is hybrid based in our New York City office.
You Will
With supervision prepare briefs decks and supporting presentation materials for various department projects and initiatives.
Maintain the teams and department calendars; provide scheduling support across all functions
Participate in the planning and sequencing of the calendar of communications programs and events for optimal timing
Support recordkeeping and data-tracking related to key projects employee changes promotions separations awards etc.
You Have
You have completed at least two years of school towards your Bachelors degree
Strong writing skills with the ability to create communications with supervision
Experience and interest in project management and organizing hosting and executing events
Exceptional attention to detail excellent time management skills
Exceptionally high standards for confidentiality
Proficiency in using Google Suite/Microsoft Office
Confidence in communicating using video conferencing and instant messaging platforms.
Salary: $25.00/hour
#LI-Hybrid
Reasonable accommodation: Dow Jones Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application due to a disability email us at Please put Reasonable Accommodation in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.Business Area:
Dow Jones - Customer ServiceJob Category:
Administration Facilities & SecretarialUnion Status:
Non-Union rolePay Range: 25.00 - 25.00We recognize that attracting the best talent is key to our strategy and success as a company. As a result we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect and we tailor our offers within the range based on the selected candidates experience industry knowledge location technical and communication skills and other factors that may prove relevant during the interview process.Pay-for-performance is a key element in our strategy to attract engage and motivate talented people to do their best work. Similarly to salary for bonus eligible roles targets are set based on a variety of factors including competitive market practice.For benefits eligible roles in addition to cash compensation the company provides a comprehensive and highly competitive benefits package with a variety of physical health retirement and savings caregiving emotional wellbeing transportation and other benefits including elective benefits employees may select to best fit the needs and personal situations of our diverse workforce..Required Experience:
Intern
Employment Type
Part-Time
