Operational Engineer
Operational Engineer
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Job Description
Objectives of this Role
Build operational framework to manage platform infrastructure and applications
Run the production environment by monitoring availability and taking a holistic view of system health and Track and produce key metrics for the team and develop strategies to increase efficiency.
Improve reliability quality and time-to-market of our suite of business application systems.
Measure and optimize system performance with an eye toward pushing our capabilities forward getting ahead of customer needs and innovating to continually improve.
Provide primary operational support and engineering for multiple large distributed application systems including customer facing systems.
Work with business users other teams inside Information Services external teams to debug or troubleshoot application systems.
Provide innovative ideas/solution leading to cost reduction efficiency improvement.
In the event of a system failure the operations support engineer is required to report promptly isolate the system problem area and provide a workaround.
It is required to participate in the project from the early stages provide and collect necessary information from the perspective of system operation and provide appropriate L2 support from OAT implementation to system release and post-release.
Day to Day Responsibilities
Participate in and obtain approvals from local and regional change advisory boards for application service changes.
Own and execute application releases (scheduled and emergency) in on-premise and cloud environments.
Responsible for maintenance of systems documentation such as Application Service Run Manuals.
Gather and analyze metrics from several monitoring tools (e.g. APM Batch job scheduler) to assist in performance tuning and fault finding
Partner with development teams to improve services through rigorous operation acceptance testing and release procedures
Participate in system design consulting service management event management technology refresh and capacity planning
Create sustainable systems and services through automation and uplifts
Balance feature development speed and reliability with well-defined service level objectives
Manage Managed Service Suppliers (MMS)
Monitor and ensure security and compliance adherence within the team in handling customer information.
Required Skills
3 years of similar experience.
Understanding of : Database Web Application Web Services Micro Services/API Messaging (MQ) ESB BPM Image Workflow EDL (Data Lake) Content Management Japan specifics (e.g. JBA File Transfer HULFT) .
Experience with one or more of the following: Scheduling (CA A-AUTO CA WLA Hitachi JP1 AJS) Application Performance Monitoring (New Relic AppDynamics Dynatrace) SQL queries and scripting Shell scripting Power Shell scripting MS Bat scripting.
Experience with Cloud technologies like Azure AWS GCP as well as dynamic resource management frameworks such as Kubernetes Mesos.
A proactive approach to identifying problems areas for improvement and performance bottlenecks.
Knowledge of financial services specifically Insurance industry.
Desired Skills:
Strong verbal and written communication skills and ability to present persuade and influence peers and vendors.
Previous success in technical engineering or application support.
Ability to program (structured and OO) with one or more high level languages such as Python Java C/C Ruby and JavaScript.
Experience with one or more of the following: Experience with Agile (Scrum or Kanban) Jira and ServiceNow Jenkins Bamboo Maven Git BitBucket Artifactory
Strong verbal and written communication skills and ability to present persuade and influence peers and vendors.
Proficiency or above in Japanese.
Intermediate or above in English.
Qualification for Itil v3 or v4.
Knowledge of information security related.
ProjectOATL2
CAB
()
(APM)
(MMS)
3
: Web Web /API (MQ)ESBBPMEDL (Data Lake) (HULFT )
: (CA A-AUTO CA WLA JP1 AJS) APM (New RelicAppDynamicsDynatrace) SQL Shell Power Shell BAT
AzureAWSGCP KubernetesMesos
:
IT
PythonJavaC/CRubyJavaScript 1 ( )
1:Agile(ScrumKanban)JiraService NowJenkinsBambooMavenGradle GitBitbucketArtifactory Selenium Sonarqube
Itil v3 or v4
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are
more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Employment Type
Full-Time
