Call Center Travel Consultant - Cebu City
Call Center Travel Consultant - Cebu City
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the Position: Travel Consultant (Cebu) Onsite
Work Arrangement: Onsite (Cebu City)
Shift: Flexible no fixed schedule
Benefits:
- Upon regularization:
- 10 Vacation Leaves 10 Sick Leaves 5 Emergency Leaves
- HMO health insurance starting from the 4th month (coverage for the employee plus one free dependent)
Responsibilities:
- Offer Expert Travel Advice: Guide clients on destinations transportation options accommodations travel requirements and insurance choices
- Handle Travel Bookings: Reserve flights hotels transfers cruises and tour packages according to client preferences schedules and budgets
- Manage Customer Service & Escalations: Communicate directly with travelers to address concerns resolve issues and provide practical travel solutions
- Ensure Compliance with Regulations: Provide accurate current information on travel regulations visas and entry policies
- Coordinate with Suppliers: Liaise with airlines hotels tour operators and transport providers to confirm bookings and ensure smooth logistics
- Perform Administrative Tasks: Prepare detailed travel documents reports and maintain precise and confidential client records
Qualifications & Requirements:
- Experience: 2 to 4 years in a similar role as a Travel Consultant or within the travel industry; experience handling escalations and direct customer communication is an advantage
- Education: Bachelors degree in Tourism Hospitality Management or a related field (preferred)
- Technical Skills: Familiarity with GDS platforms such as Amadeus Sabre or Galileo is highly desirable; proficient in Microsoft Office and online booking tools
- Core Competencies: Excellent communication negotiation and problem-solving abilities; high attention to detail; capable of multitasking and managing multiple client inquiries efficiently
Employment Type
Full Time
