Call Center Travel Consultant - Cebu City

Cebu City - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About the Position: Travel Consultant (Cebu) Onsite

Work Arrangement: Onsite (Cebu City)

Shift: Flexible no fixed schedule

Benefits:

- Upon regularization:

- 10 Vacation Leaves 10 Sick Leaves 5 Emergency Leaves

- HMO health insurance starting from the 4th month (coverage for the employee plus one free dependent)

Responsibilities:

- Offer Expert Travel Advice: Guide clients on destinations transportation options accommodations travel requirements and insurance choices

- Handle Travel Bookings: Reserve flights hotels transfers cruises and tour packages according to client preferences schedules and budgets

- Manage Customer Service & Escalations: Communicate directly with travelers to address concerns resolve issues and provide practical travel solutions

- Ensure Compliance with Regulations: Provide accurate current information on travel regulations visas and entry policies

- Coordinate with Suppliers: Liaise with airlines hotels tour operators and transport providers to confirm bookings and ensure smooth logistics

- Perform Administrative Tasks: Prepare detailed travel documents reports and maintain precise and confidential client records

Qualifications & Requirements:

- Experience: 2 to 4 years in a similar role as a Travel Consultant or within the travel industry; experience handling escalations and direct customer communication is an advantage

- Education: Bachelors degree in Tourism Hospitality Management or a related field (preferred)

- Technical Skills: Familiarity with GDS platforms such as Amadeus Sabre or Galileo is highly desirable; proficient in Microsoft Office and online booking tools

- Core Competencies: Excellent communication negotiation and problem-solving abilities; high attention to detail; capable of multitasking and managing multiple client inquiries efficiently

About the Position: Travel Consultant (Cebu) Onsite Work Arrangement: Onsite (Cebu City) Shift: Flexible no fixed schedule Benefits: - Upon regularization: - 10 Vacation Leaves 10 Sick Leaves 5 Emergency Leaves - HMO health insurance starting from the 4th month (coverage for the employee plus on...