Regional Account Manager
Regional Account Manager
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Job Description
Why Join iQ
Were a winning team driven by collaboration innovation and success. At iQ Offices we believe in working hard having fun and celebrating the journey together. Heres how we support our team:
- Comprehensive Benefits:Protect yourself with a benefits package that covers health and medical expenses.
- Health Spending Account:Cover health and wellness expenses beyond traditional benefits.
- Employee and Family Assistance Program:Access confidential support for personal financial and mental health challenges.
- Flexible Paid Time Off:Enjoy the freedom to take time off as needed with our flexible paid time off policy.
- Professional Development Funds and Resources:Advance your career with funds and resources for professional development opportunities.
- Perks:Savour complimentary tea coffee and snacks in our stylish spaces.
- Vibrant Team Culture:Collaborate with bright talented colleagues who inspire and motivate.
Job Overview
Reporting to the Director of Sales & Marketing and working closely with the Director of Business Development the Regional Account Manager (RAM) - Vancouver is responsible for driving revenue growth and retention across iQ Offices Vancouver portfolio. This role combines full-cycle sales broker relationship management and member retention strategies to meet annual occupancy goals.
The RAM will actively manage inbound leads maintain a strong pipeline convert prospects into members and foster long-term relationships with brokers and existing members. Success in this role requires a proactive relationship-driven professional with strong sales acumen organizational excellence and a customer-first mindset. You will also work closely with the Sales Administrator to ensure efficiency in lead management CRM hygiene and sales operations.
This is a Vancouver-based role requiring regular weekday onsite presence at iQ Offices which may include being onsite up to 5 days per week to engage directly with prospects brokers and members.
Key Responsibilities (Including but are not to be limited to)
Sales & Pipeline Management
- Manage the full sales cycle from qualifying leads to closing deals including deal negotiation and proposing unique closing strategies ensuring strong conversion rates.
- Maintain an active accurate pipeline across all deal types leveraging HubSpot for real-time updates.
- Participate in outbound prospecting broker outreach networking and regional initiatives to generate new opportunities.
- Support pre-selling and opening efforts for new locations in your region including marketing initiatives and hard-hat tours.
Relationship Management
- Cultivate strong relationships with brokers activating new partnerships and participating in presentations and initiatives.
- Conduct tours for prospective members and ensure a seamless onboarding process in collaboration with the Community team.
- Build ongoing relationships with members to support retention renewals and upselling.
- Work closely with colleagues across regions to share strategies and align on revenue goals.
Collaboration & Administration
- Partner with the Director of Business Development on broker engagement and market opportunities.
- Work with Community teams to ensure a smooth handoff for onboarding and account management.
- Prepare agreements and manage all contract processes including billing handoffs and availability tracking.
- Collaborate with the Sales Administrator to ensure CRM data accuracy timely follow-up on leads and smooth processing of agreements.
- Contribute to sales strategy team resources and continuous improvement initiatives.
- Attend weekly meetings to review pipeline progress share updates and identify opportunities.
Skills & Qualifications
- Minimum 2 years of B2B sales account management or business development experience with a proven track record of meeting or exceeding targets.
- Experience in coworking commercial real estate or related industries is an asset.
- Strong relationship-building skills with clients brokers and internal teams.
- Customer-centric mindset with a focus on service and retention.
- Excellent communication and presentation skills both written and verbal.
- Highly organized with strong time management and multitasking abilities.
- Proficient in CRM systems (HubSpot is an asset) Microsoft Office and document management platforms (e.g. PandaDoc).
- Occasional travel required within and outside your assigned regions based on business needs.
Performance Metrics & Success:
Success will be measured by your ability to achieve regional revenue occupancy targets contribute to company-wide growth and maintain strong member and broker relationships. Performance outcomes directly influence annual discretionary bonus awards.
Working Conditions & Physical Demands
- Occasional after-hours and weekend work required
- Shifting workday hours based on opening and closing duties
- Required cleaning tasks and daily rounds
- Ability to move 30lbs as it relates to onsite inventory storage and member equipment needs
Skills & Qualifications
- Strong customer service orientation
- Excellent communication skills both written and verbal
- Exceptional time management organizational and people skills
- Proficiency in various technology platforms and related systems
- Proficiency in Microsoft Office Suite including Outlook Excel PowerPoint and Word
Our Ideal Team Member
- Youre energetic and active in building meaningful relationships
- Youre a creative thinker flexible and appreciate a little creative chaos
- You thrive under pressure and want to work with the best team at all times
- Youre always in search of new ideas and love a good challenge
- You speak up and expect to be heard and you always do what it takes to do better
About iQ Offices
At iQ we create inspiring workplaces that empower our Members to thrive. With flexible terms stunning interiors and top-tier service weve grown from a single location in 2012 to becomeCanadas largest Canadian-owned coworking prime downtown locations make it easy for teams to focus on what matters mosttheir success.
Join a Diverse & Inclusive Community
Were proud to be an equal-opportunity employer committed to fostering diversity and inclusion. You will receive consideration for employment regardless of race religion gender gender identity or expression sexual orientation ethnicity creed disability or age.
Accessible Recruitment
We are dedicated to providing accommodations throughout the recruitment process to ensure accessibility for everyone. If you require accommodations please contact.
Ready to Apply
If youre ready to take your career to the next level wed love to hear from you! Submit your resume and show us why youre a great fit for the iQ team. We aim to circle back to all applicants no matter the decision and thank you for your interest in joining iQ Offices.
Required Experience:
Manager
Employment Type
Full-Time
