Senior TechOps Engineer
Senior TechOps Engineer
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Job Description
About the Role:
Grade Level (for internal use):
10The Team:
Our Technology groups are dedicated to developing and supporting robust systems that deliver pricing analytics clearing and calculation services for RVS Products.
Responsibilities & Impact:
As a member of the RVS TechOps team you will play a crucial role in supporting mission-critical products. This position involves hands-on fault diagnosis resolution process creation optimization and knowledge sharing in a high-pressure client-focused environment.
You will be integrated into the RVS business line working on essential products. This role provides an exciting opportunity to engage in AWS migration projects offering exposure to the comprehensive range of tasks required for transitioning products from on-premises to AWS.
- Serve as the Single Point of Contact (SPOC) for 2-3 products taking ownership of end-to-end production support incident management and release management.
- Provide second-line technical support across various applications.
- Utilize strong technical skills and business acumen combined with investigative techniques to efficiently identify and resolve issues in a timely manner.
- Collaborate with the development team as necessary for third-line escalation.
- Implement and monitor system checks to enable early detection of potential issues raising appropriate service outage tickets to initiate the incident management process when required.
- Lead and participate in disaster recovery processes for all products.
What Were Looking For:
Basic Required Qualitifications
We seek an experienced technical resource with expertise in Java Oracle PL/SQL Unix and Shell Scripting alongside a solid understanding of ITIL concepts related to incident and problem management.
- Take initiative and responsibility for support tools ensuring consistency across project and process management.
- Demonstrate hands-on experience in fault diagnosis resolution knowledge sharing and delivery in a high-pressure client-focused environment.
- Engage in and lead Root Cause Analysis (RCA) for recurring incidents providing effective solutions.
- Drive exceptional service levels for the business effectively managing technology strategy development and ownership through defined processes.
- Act as the single point of contact for assigned functional and technical issues ensuring that any operational or technical challenges are addressed daily to facilitate the successful implementation of projects across various functions.
Additional Information:
Ability to work hybrid in our Toronto office 2-3 days a week.
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Middle Management Tier I (EEO Job Group)
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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