Client Success Associate - Mandarin Speaking
Client Success Associate - Mandarin Speaking
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Job Description
About the role:
The Client Success team follows a Client for Life Philosophy and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface clients business priorities breakdown challenges and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for articulating Gartner value to prospective clients onboarding clients proving the concept of Gartner services and stimulating client engagement of products.
New Client Engagement (NCE) a part of our Client Success Organization is a fast-paced dynamic business unit focused on providing the highest level of service to prospects and clients. NCE is made up of two functions: Client Onboarding and Insights Platform Walkthrough for prospects.
The Client Onboarding role focuses on providing a customized experience for new and upgraded clients. The Insights Platform Walkthrough team provides pre-sale demonstrations of Gartner resources including our platform to prospects as a part of the sales process.
The NCE team utilizes Gartner assets coupled with our platform to provide a valuable client experience that starts with a prospect demonstration by an NCE Insights Platform Walkthrough specialist moves to an extensive client onboarding experience by an NCE Client Onboarding Specialist and transitions seamlessly to a service delivery associate for ongoing support.
Youll apply strategic thinking and relationship building to help executives solve their most pressing business challenges. You will understand their critical initiatives align Gartner research and expertise and help contribute to Gartners growth.
What you will do:
Collaborate with our Sales teams on how to effectively demonstrate Gartner products and resources to prospects or clients to increase likelihood of engaging and purchasing a license. Communicate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to prospects and clients.
Research prospective and existing companies C-Level executives business trends and competitive intelligence to prepare relevant and tailored Gartner resources to drive impact.
Facilitate prospect and/or client calls to understand client priorities and challenges and articulate the value of Gartners renowned products and services. Understand and communicate Gartner services and capabilities to prospective clients and demonstrate value to decision makers.
What you will need:
Bachelors degree preferred
1 years relevant professional and/or internship experience with a proven track record of success fueled by a passion for delighting clients
Full business proficiency in Mandarin to take care of the pre-sales demonstrations for Greater China region
Ability to demonstrate strong communication collaboration prioritization critical thinking and influencing skills; ability to be agile and flexible
Well defined time management and organizational skills
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Who are we
At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable objective insight helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979 weve grown to more than 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast virtually untapped market potential ahead of us providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.
We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.
What do we offer
Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.
Ready to grow your career with Gartner Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race color creed religion sex sexual orientation gender identity marital status citizenship status age national origin ancestry disability veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity.
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Required Experience:
IC
Employment Type
Full-Time
