Manager, Customer Experience & Content - Commercial Banking
Manager, Customer Experience & Content - Commercial Banking
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
- Shape content strategy that positions Westpac as a market leader
- Drive customer engagement through insight-led storytelling
- Work with senior stakeholders across Commercial Banking
Whats the role
Were looking for a Manager Customer Experience & Content to shape and deliver insight-led content that positions Westpac Commercial Bank and our bankers as industry this role youll transform research banker insights and market trends into high-impact content strategies amplified across internal and external channels. Your work will directly support customer engagement NPS uplift and our ambition to be Australias #1 Business Bank.
What do I need
- Proven experience in content or communications ideally within financial services
- Skilled in developing engaging content across formats (e.g. reports video infographics)
- Strong research and analytical skills to uncover content opportunities
- Confident briefing agencies and managing end-to-end content delivery
- Excellent communication planning and stakeholder engagement skills
- A passion for creating relevant content that drives real customer impact
Why join us
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started simply click on the APPLY or APPLY NOW button
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on our website.
Were all about helping our people grow and succeed. Whether youre a current employee trainee or intern were committed to your career development Check out our FAQs and internal support resources here.
Required Experience:
Manager
Employment Type
Full-Time
