Ancillary Programs Manager

Job Summary:

WHO ARE YOU

Do you enjoy live events Do you excel in fast paced creative environments Then youre in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you Read on

WHO ARE WE

Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation the worlds leading live entertainment company and Insomniac Vibee provides fans the opportunity to immerse themselves in the best music and entertainment events on land and sea. From curated activations to bespoke festival packages Vibee creates transformative moments in the most sought after destinations.

THE ROLE

Vibee is seeking an experienced Ancillary Programs Manager to oversee and optimize all ancillary program revenues and inclusions for our destination experience packages. This role will be pivotal in managing partnerships financial aspects and promotional strategies related to add-ons such as additional experiences souvenir or collectible items VIP gift components dining options wellness kits and welcome amenities. This role will report to the Director of Partnerships.

RESPONSIBILITIES

Including but not limited to:

Revenue Management

• Manage and optimize ancillary program revenues including financial oversight budget management and commission negotiations.

• Coordinate with finance for accurate sales reporting invoice verification and commission reconciliation.

• Drive Data-Driven Decision Making: Analyze performance metrics guest experience feedback and market trends to inform business decisions identify growth opportunities and optimize existing offerings.

• Develop and Execute Commercial Ancillary Strategy: Define and implement strategic plans for each ancillary product including pricing promotions and product enhancements aligned with brand positioning and guest experiences and expectations.

Partnership Development

• Identify and solicit new partners to enhance program inclusions negotiating terms and commissions for sales of package add-ons.

• Maintain relationships with existing partners ensuring mutual growth and satisfaction.

• Manage Vendor and Partner Relationships: Negotiate and manage contracts with third-party providers ensuring service quality cost-effectiveness and alignment with brand standards and guest experience goals.

• In collaboration with the Director of Partnerships identify opportunities for affiliate partnerships or sales opportunities with external organizations or individuals.

Project and Operational Execution

• Collaborate with cross-functional teams to plan design and execute ancillary program elements ensuring alignment with brand standards and customer expectations.

• Utilize project management tools to maintain detailed project timelines track progress and communicate updates to stakeholders.

• Coordinate the execution of ancillary program elements including hiring and managing contract team members for fulfillment and kitting of gift bags shipping operations and onsite distribution.

• Oversee inventory management processes ensuring accurate tracking and timely replenishment of stock.
  

Logistics and Onsite Management

• Manage logistical operations for ancillary program elements including venue logistics setup and onsite coordination during events when required.

• Ensure smooth operation of all ancillary services troubleshooting issues as they arise and maintaining a high standard of service delivery.
  

Marketing and Promotion

• Work closely with the Marketing Department to develop promotional strategies for ancillary program elements ensuring alignment with brand objectives and maximizing exposure.

• Partner with the Marketing Department to create compelling marketing materials and campaigns to drive sales and engagement with package add-ons.
  

Financial Administration

• Monitor and analyze financial performance of ancillary revenue streams providing regular reports and insights to senior management.

• Ensure compliance with financial policies and procedures including budget adherence and expense management.

• Collaborate with Finance and cross-functional teams to develop accurate revenue projections monitor performance against targets and proactively identify risks and opportunities to

• optimize financial outcomes.
  

Team Leadership and Development

• Lead a team responsible for various aspects of ancillary revenue management and operational support including kitting of gift bags or wellness kits amongst other items or executing shipping operations as required.

• Foster a collaborative and supportive work environment promoting professional growth and development opportunities for team members.

• Lead and Develop High-Performing Teams: Manage and mentor a team of professionals fostering a culture of accountability innovation and collaboration to achieve business objectives.

QUALIFICATIONS

• 5 years experience partnership development or event operations within the hospitality entertainment or similar industries.

• Bachelors degree in Business Administration Marketing Hospitality Management or related field.

• Knowledge of event production and logistics including venue operations and vendor management.

• Strong financial acumen with experience in budget management forecasting and financial reporting.

• Ability to prioritize organize problem solve follow-up and communicate.

• Excellent interpersonal and communication skills.

• Proficiency in spreadsheets Google Suite Microsoft Office and Asana.

• Must be an active problem solver instilled with a sense of urgency for projects large and small.

• Superior oral and written communication.

• Ability to work in a fast-paced environment.

• Ability to travel and work evenings and weekends as required.

• Must be able to work under pressure to meet strict deadlines.

WORK ENVIRONMENT

• Must be able to tolerate loud noise levels & busy environments

• May work in drastic temperature climates working onsite at our events

• Must be willing to work during evening and weekend hours as required to meet deadlines

• Must be willing and able to travel extensively both domestically and abroad

• Must be able to continuously stand or walk.

• Must be able to bend squat climb stairs and lift frequently

• Must be able to lift up to 20 pounds occasionally

• May occasionally walk on slippery or uneven surfaces

• Position will expose candidate to sensitive company information and so must maintain strict confidentiality

• Must exercise the utmost discretion in dealing with staff vendors and business associates regarding sensitive matters

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by Vibee for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves contribute fully and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations enjoy new experiences and learn from the talented people you will be working with.

Insomniac strongly supports equal employment opportunity for all applicants regardless of age (40 and over) ancestry color religious creed (including religious dress and grooming practices) family and medical care leave or the denial of family and medical care leave mental or physical disability (including HIV and AIDS) marital status domestic partner status medical condition (including cancer and genetic characteristics) genetic information military and veteran status political affiliation national origin (including language use restrictions) citizenship race sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender gender identity and gender expression sexual orientation intersectionality or any other basis protected by applicable federal state or local law rule ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason Insomniac will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so including reasonable accommodations related to pregnancy in accordance with applicable local state and / or federal law. As part of its commitment to make reasonable accommodations Insomniac also wishes to participate in a timely good faith interactive process with a disabled applicant to determine effective reasonable accommodations if any which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Insomniac will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available including promotion from within employee referrals outside advertising employment agencies internet recruiting job fairs college recruiting and search firms.

Hiring Salary Range: $70000.00- 85000.00 USD

Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Insomniac takes into consideration a candidates education training and experience as well as the positions work location expected quality and quantity of work required travel (if any) external market and internal value including seniority and merit systems and internal pay alignment when determining the salary level for potential new compliance with the California Law a potential new employees salary history will not be used in compensation decisions.