DataGen Engineer

Job Summary:

GD Mobile Security is seeking a Datagen Engineer with the ability to work in a fast dynamic and technical environment with strong attention to detail. The Datagen Engineers job is a technical job to manage day-to-day profile generation in the Mobile Security (MS) data center. This includes supervise support and follow-up on issues related to daily business around data generation; mange service requests changes incident and problem resolutions; and facilitation of second line support as needed.

The DataGen Engineers main responsibilities are to provide the adequate data in the right formats to corresponding GD stakeholders and ensure accurate execution of the data generation processes.

On a daily basis the Datagen Engineer will utilize the Identity Service Platform (IDSP) application developed in house for profile generation and monitoring orders status for telecom clients and Mobile Network Operator (MNO) clients. Additionally the Datagen engineer may be expected to manage production data translation and send to client via EDIGenTranSystline system.

Essential Functions:

• Accurate execution of the data generation processes
• Provide data in the right formats to the corresponding GD stakeholders
• Utilize GD software to generate process manage and transfer data for release sample and personalization.
• Follow Mobile Security global policies procedures and tools
• Take accountability and responsibility towards assigned process roles
• Project engagement
• Time objective: Spend of budgeted time on planned tasks plus timely and accurate time reporting
• First level support and troubleshooting of issues related to the daily business in data generation
• Coordinate activities between customers and internal resolver groups as well as external parties.
• Resolve incidents with support from Profile Engineers and Application Engineers
• Documentation (project specific and internal) of end-to-end solution
• Support Datagen Manager with information to be used in capacity planning.
• Meet SLA targets and profile generation KPIs
• Use Splunk dashboards to track orders and troubleshooting on daily bases.
• Identify and address day to day continuous improvement activities towards Regional Service Quality Manager and/or supervisor for further action related to tools procedures and compliance fulfilment
• Other potential duties
  • Utilize Infor SyteLineEDI interface with Sterlings GENTRAN translator to send and receive EDI communication including PO Acknowledgments EDI advance shipment notices requesting IF via EDI.
  • Translate client response data generated by profile generation tools to Infor Syteline EDI messages and sending to ERP (SAP) system.
  • Trouble shooting EDI Inbound and outbound transmission Errors

Education and Experience:

• University degree in Computer Science IT or related technical/engineering field and 2 years of experience in similar position (or equivalent combination of education and experience)
• Technical experience in data generation or similar experience
• Experience in MS Office programs
• Knowledge of database systems such as MS SQL Server preferably Oracle
• Firsthand experience in Splunk with knowledge of Splunk query language is an asset.
• Experience in Docker with hands on knowledge of creating updating and scaling docker and microservices applications is an asset.
• Experience in Kubernetes clusters at Enterprise level is an asset.
• Experience with Infor SyteLineEDI ERP system and GENTRAN translator is an asset
• Experience in incident and problem resolution as well as changes is preferred
• Experience in installation configuration troubleshooting and integration of software solutions is preferred
• Preferably Telecommunications industry experience
• Preferably experience with working across diverse cultures
• Preferably some experience with file transfer systems like SFTPMFT
• Preferably experience in working with automation/scripting related to software applicationKnowledge Skills and Abilities

Knowledge Skills and Abilities:

• Knowledge in usage of systen software of data generation
• Knowledge of relevant market technologies in secure environments is preferable
• Service specific knowledge related to telecommunication and OEM solutions is preferable
• Knowledge of ITIL processes and Service Management preferable
• Ability to work under pressure and flexible to changes
• Highly organized and quality conscious
• Analytical thinking and problem-solving mentality
• Being an excellent team player
• Drive for self-learning and improvement
• Ability to follow given processes procedures and work instructions
• Fluent written and spoken English
• Ability to work flexible hours and occasional weekends to support business needs.
• Minimum 3 days per week in the office with ability to extend to 5 days as business requires

$$ GieseckeDevrient Mobile Security America Inc. endeavors to make to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact Human Resources at or

GieseckeDevrient Mobile Security America Inc. is an Equal Opportunity Employer M/F/Veteran/Disability/Sexual Orientation/Gender Identity

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