Sr. Director, Quality Customer Experience Engineering
Sr. Director, Quality Customer Experience Engineering
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Job Description
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at
Job Function:
Supply Chain EngineeringJob Sub Function:
Quality EngineeringJob Category:
People LeaderAll Job Posting Locations:
Bridgewater New Jersey United States of America Irvine California United States of America Jacksonville Florida United States of America Palm Beach Gardens Florida United States of America Raritan New Jersey United States of America Raynham Massachusetts United States of America Santa Clara California United States of America US163 TX Irving - 3041 Skyway Circle N West Chester Pennsylvania United States of AmericaJob Description:
Johnson & Johnson is recruiting for a Senior Director Quality Experience Engineering to support the journey of delivering the next generation of medtech solutions. The role can be in any of US medtech manufacturing or R&D site on a Hybrid schedule.
- Raynham MA
- Raritan NJ
- Bridgewater NJ
- West Chester PA
- Jacksonville FL
- Irving TX
- Irvine CA
- Santa Clara CA
- Palm Beach Gardens FL
Position Overview:
As a key leader within the organization you will be responsible for developing and executing strategies to enhance customer experience through innovative quality engineering solutions and continuous improvement initiatives. This role demands a strategic approach to quality that integrates customer satisfaction metrics fosters cross-functional collaboration and champions industry best practices to ensure product excellence and operational efficiency. The role leads and/or co-lead strategic programs in Med Tech and has strong collaboration and partnership with IM.
Core Responsibilities:
- Drive initiatives to embed customer insights into the product design and manufacturing processes. Develop robust systems for capturing analyzing and acting upon customer feedback complaints and quality data to improve overall customer satisfaction.
- Partners with R&D Manufacturing Regulatory Supply Chain Marketing and Customer Support teams to identify and champion quality initiatives that enhance the end-to-end customer experience. Facilitate seamless communication and resolution of cross-functional issues impacting quality and customer experience.
- Lead strategic improvement projects utilizing methodologies such as Lean Six Sigma Root Cause Analysis and Design of Experiments. Focus on reducing defects cycle times and non-conformance while improving product reliability and service delivery.
- Harness advanced analytics real-time monitoring systems and digital tools to proactively identify trends predict issues and implement preventative measures. Analyze KPIs related to customer complaints product quality and service delivery metrics.
- Oversee mechanisms for capturing customer feedback and complaints ensuring rapid resolution root cause investigation and corrective/preventive actions. Use insights to inform product design modifications and process improvements.
- Build develop and mentor a high-performing team of Quality Engineers and specialists. Promote a culture of accountability continuous learning and innovation focused on customer-centric quality.
- Ensure all quality activities comply with regulatory standards (e.g. FDA ISO) and internal policies especially in areas impacting customer safety satisfaction and compliance.
- Advocate for the adoption of emerging technologies such as automation AI and digital analytics to revolutionize quality processes and improve customer experience. Lead technology development projects to design or improve defect detection and/or defect generation in manufacturing processes.
Qualifications:
- Bachelors degree in engineering or a related field; masters degree (MBA MS) preferred
- 12 years of professional experience in Quality Engineering or R&D with significant leadership experience in a regulated industry (medical device pharmaceuticals or similar)
- 5 years of experience in R&D or Engineering
- 5 years of people management experience
- Proven expertise in Customer Experience Engineering product lifecycle management and large-scale improvement projects.
- Adept at change management
- Strong understanding of Quality Management Systems (QMS) risk management and compliance standards
- Demonstrated success leading cross-functional teams and managing complex projects with a focus on customer satisfaction
- Lean Six Sigma Black Belt certification or equivalent is highly desirable
- Excellent communication strategic thinking and stakeholder management skills
- Experience integrating advanced digital tools and data analytics into quality systems
- Strong communication influence and collaboration skills
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please email the Employee Health Support Center () or contact AskGS to be directed to your accommodation resource.
The anticipated base pay range for this position is :
173000 - 299000Additional Description for Pay Transparency:
Subject to the terms of their respective plans employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical dental vision life insurance short- and long-term disability business accident insurance and group legal insurance. Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Companys long-term incentive program. Subject to the terms of their respective policies and date of hire Employees are eligible for the following time off benefits: Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay including Floating Holidays 13 days per calendar year Work Personal and Family Time - up to 40 hours per calendar year Parental Leave 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave 10 days Volunteer Leave 4 days Military Spouse Time-Off 80 hours Additional information can be found through the link below. Experience:Director
Employment Type
Full-Time
Key Skills
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