Staff Product Manager, Claims

Headways mission is a big one to build a new mental health care system everyone can access. Weve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition but the majority of providers dont accept insurance making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019. Since then weve grown into a diverse national network of over 60000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. Were a Series D company with over $325m in funding from a16z (Andreessen Horowitz) Accel GV (formerly Google Ventures) Spark Capital Thrive Capital Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us and help change mental healthcare for the better.

About the role:

As the Product Manager for our Claims team your scope will not only encompass the platform that processes millions of dollars in claims but also the key business outcomes it drives such as overall P&L impact. Youll be accountable for ensuring Headway gets paid correctly on time and efficiently which directly translates to providers and patients having seamless billing experiences without surprise charges or delays. Partnering closely with Engineering Data Operations and Finance youll tackle complex technical challenges in claims processing while building tools and user experiences that scale with our rapidly growing provider network and improve the experience for every provider and patient we serve.

What youll do at Headway:

• Own the strategy and roadmap for our claims processing platform from submission through payment reconciliation driving down loss and directly impacting company revenue and user satisfaction
• Design claims workflows that balance automated processing with robust exception handling ensuring high success rates while minimizing manual intervention
• Drive technical decisions on platform architecture with Engineering teams to optimize success rates
• Lead cross-team initiatives to reduce claims errors partnering with Operations Finance and Data teams to identify trends detect anomalies and build predictive models for denial prevention
• Build internal tools that empower our Claims Operations team to investigate complex issues manage denials and scale efficiently with business growth

Youll be great for this role if you:

• Platform and processing experience: You have 7 years building high-volume transaction platforms or managing complex financial/billing systems preferably in healthcare fintech or B2B marketplaces
• Customer-focused approach: You understand how to translate complex backend systems into great user experiences and have built features for both external users (providers and patients) and internal teams (operations support)
• Internal tooling expertise: You understand how to build tools for internal teams and have experience with workflow automation exception handling and operational scalability
• Technical depth: Youre comfortable diving deep with engineering teams on integration challenges data pipelines and can drive architectural decisions for platforms processing critical data
• Cross-functional leadership: Youve led initiatives requiring coordination across multiple teams and can balance technical complexity with business requirements and operational needs
• Analytical mindset: You can extract insights from complex data identify patterns in claims performance and use metrics to drive product decisions and process improvements

The expected base pay range for this position is $215900 - $254000 based on a variety of factors including qualifications experience and geographic addition to base salary this role may be eligible for performance-based variable compensation and an equity grant depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package including robust health and wellness benefits retirement savings and meaningful ownership opportunities through equity. Compensation decisions are made holistically ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical Dental and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

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We believe a teams strength is in its people and we cannot achieve this mission without a team that reflects the diversity of this problem across race ethnicity gender sexuality age national origin religion family status disability military status and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or receive other benefits and privileges of employment please inform the recruiter when they contact you to schedule your interview.

Headway participates in E-Verify. To learn more click here.