Principal Product Manager - Tech, Strategic Initiatives â Amazon Connect, Amazon Connect
Principal Product Manager - Tech, Strategic Initiatives â Amazon Connect, Amazon Connect
Posted on :
01-09-2025
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1 Vacancy
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Job Description
Are you passionate about driving innovation through breakthrough technology solutions Join Amazon Connect at an exciting time as we transform our capabilities and customer solutions. This role presents an opportunity to shape the future of Amazon Connect through strategic initiatives that unlock new possibilities for our customers.
Currently Amazon Connect is AWSs cloud contact center service that helps companies provide superior customer service at a lower cost. As we expand our vision were seeking an innovative principal technical product leader to drive strategic initiatives that will shape the future of Amazon Connect.
Job Summary: The Amazon Connect team is seeking a Principal Product Manager - Tech for Strategic Initiatives to drive innovation across our technology stack and customer solutions. This role will provide technical leadership in identifying evaluating and executing strategic opportunities that advance Connects capabilities and enhance customer value. The ideal candidate should have deep expertise in enterprise software platforms distributed systems and modern technology architectures.
Key job responsibilities
Key Responsibilities:
Own and drive technical product strategy for key initiatives that enhance capabilities and customer solutions
Lead the evaluation and execution of strategic technical investments that drive evolution
Identify and develop innovative solutions that improve operational efficiency and customer experience
Define technical vision and create detailed product requirements for strategic programs
Develop comprehensive business cases and success metrics for new initiatives
Provide technical leadership and mentoring across product teams
Drive alignment across stakeholders and influence technical direction for strategic programs
Partner with engineering teams to solve complex technical challenges
Balance trade-offs between long-term scalability and near-term customer-facing features
Basic Qualifications:
Bachelors degree in Computer Science Engineering or related field
8 years of product management experience with enterprise software/platforms
Deep technical background with strong understanding of distributed systems and modern architectures
Proven track record of successfully delivering large-scale technical initiatives
Experience leading and influencing cross-functional teams without direct authority
Strong technical decision-making and problem-solving abilities
Excellence in communicating complex technical concepts to various audiences
Preferred Qualifications:
Experience with enterprise platform development or customer-facing solutions
Track record of driving strategic technical initiatives from conception to launch
Deep expertise with modern technology architectures and patterns
Extensive knowledge of AWS services and cloud architecture
MBA or advanced technical degree
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $163000/year in our lowest geographic market up to $281800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Currently Amazon Connect is AWSs cloud contact center service that helps companies provide superior customer service at a lower cost. As we expand our vision were seeking an innovative principal technical product leader to drive strategic initiatives that will shape the future of Amazon Connect.
Job Summary: The Amazon Connect team is seeking a Principal Product Manager - Tech for Strategic Initiatives to drive innovation across our technology stack and customer solutions. This role will provide technical leadership in identifying evaluating and executing strategic opportunities that advance Connects capabilities and enhance customer value. The ideal candidate should have deep expertise in enterprise software platforms distributed systems and modern technology architectures.
Key job responsibilities
Key Responsibilities:
Own and drive technical product strategy for key initiatives that enhance capabilities and customer solutions
Lead the evaluation and execution of strategic technical investments that drive evolution
Identify and develop innovative solutions that improve operational efficiency and customer experience
Define technical vision and create detailed product requirements for strategic programs
Develop comprehensive business cases and success metrics for new initiatives
Provide technical leadership and mentoring across product teams
Drive alignment across stakeholders and influence technical direction for strategic programs
Partner with engineering teams to solve complex technical challenges
Balance trade-offs between long-term scalability and near-term customer-facing features
Basic Qualifications:
Bachelors degree in Computer Science Engineering or related field
8 years of product management experience with enterprise software/platforms
Deep technical background with strong understanding of distributed systems and modern architectures
Proven track record of successfully delivering large-scale technical initiatives
Experience leading and influencing cross-functional teams without direct authority
Strong technical decision-making and problem-solving abilities
Excellence in communicating complex technical concepts to various audiences
Preferred Qualifications:
Experience with enterprise platform development or customer-facing solutions
Track record of driving strategic technical initiatives from conception to launch
Deep expertise with modern technology architectures and patterns
Extensive knowledge of AWS services and cloud architecture
MBA or advanced technical degree
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $163000/year in our lowest geographic market up to $281800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Staff IC
Employment Type
Full-Time
Key Skills
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