Customer Service Representative
Customer Service Representative
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Job Description
Customer Service Representative
Company: Style Netbox
Location: Cincinnati OH
Schedule: Monday to Friday 8 hours per day
Salary: $29 $32 per hour
About Us
At Style Netbox we believe that every brand is a canvas waiting to be transformed into a masterpiece. Were not just a marketing agency; were your creative partners on a journey to redefine your brands potential. With a fusion of artistry and strategy we weave stories that captivate designs that inspire and strategies that propel your business forward.
Job Description
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team where you will play a vital role in enhancing our customer experience and ensuring customer satisfaction. As a Customer Service Representative you will serve as the primary point of contact for our clients assisting them with inquiries resolving issues and providing accurate information about our products and services.
Responsibilities
- Respond promptly to customer inquiries via phone email and chat.
- Provide accurate information regarding products services and company policies.
- Resolve customer complaints with empathy and efficiency.
- Maintain detailed and accurate records of customer interactions.
- Identify and escalate priority issues to the appropriate department.
- Collaborate with team members to improve customer service processes.
Qualifications
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Familiarity with CRM systems and customer service software.
- Empathy and patience in dealing with customer concerns.
Benefits
- Competitive hourly pay ($29 $32 per hour).
- Opportunities for career growth and advancement.
- Skill development and professional training.
- Collaborative and creative work environment.
- Full-time Monday to Friday schedule for work-life balance.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
