Employee Navigator System Specialist
Employee Navigator System Specialist
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Job Description
Job Description
Job Summary:
A growing insurance services organization is seeking an Employee Navigator System Specialist to support its HR and benefits operations. This role will be the go-to expert for the Employee Navigator platform responsible for system builds audits data feeds and workflow development. The ideal candidate thrives in a fast-paced environment and enjoys bridging technical capabilities with business needs to improve processes compliance and the overall employee experience.
Essential Functions:
Serve as the subject matter expert on all aspects of the Employee Navigator platform.
Provide technical support troubleshooting and resolution of system issues related to benefits enrollment onboarding and integrations with carriers and payroll systems.
Manage audits ensure data integrity and oversee data feeds to and from the platform.
Collaborate with internal teams to design workflows and improve operational processes.
Partner with brokers and carriers to gather plan documents and maintain accurate benefits setup.
Conduct training for internal users and provide ongoing support to maximize platform adoption and value.
Gather user feedback and communicate with system stakeholders to inform product improvements.
Knowledge Skills and Abilities:
Deep knowledge of the Employee Navigator platform including benefits HR and payroll integrations.
Strong technical troubleshooting skills with the ability to resolve complex software issues.
Background in HR benefits administration and/or payroll processes.
Excellent customer service communication and collaboration skills.
High attention to detail and strong organizational skills.
Ability to work independently and within a team environment.
Compensation Package:
Between $60K-$80K per year (depending on experience)
Competitive benefits package paid time off professional development opportunities etc.
Disclaimer: Please note that this job description may not cover all duties responsibilities or aspects of the role and it is subject to modification at the employers discretion.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
