ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for all shipment-level communication between Hellmann and all customers carriers and vendors (i.e. delays billing new shipment requests shipping instructions etc.)
Processes shipments in compliance with company standard operating procedures while complying with customer and regulatory requirements
Performs credit check prior to arranging transportation
Places and processes customer booking requests in accordance with customer service level agreements and established routing guides to maximize profitability
Proactively schedules bookings for recurring customers to ensure adequate truck and vessel capacity
Dispatches all Hellmann arranged pickups or communicates necessary information to shipper / carrier for all non-Hellmann arranged pickups
Submits insurance purchase requests upon request
Secures all required commercial and regulatory documentation and validates that all documents are valid
Ensures all related addresses / contacts are entered and checked for DPS (Denied Party Screening)
Sends the shipping instructions to the carrier prior to cut-off
Verifies and confirms any additional charges incurred (i.e. driver waiting time demurrage )
Enters and updates all required milestone tracking events within area of responsibility
Creates the Master Agent Settlement / Profit Share Invoice
Archives any additional documentation not already scanned and audits the file for accuracy and completeness
Promptly communicates all additional charges incurred to the customer to prevent disputed invoices.
Ensures shipments are transferred to destination office timely and handles communication with destination
Escalates all recurring carrier/vendor service issues to supervisor
Consults with supervisor prior to agreeing to non-standard services and/or pricing
Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales
Identifies noticed client trends (volume drop or increase) and escalates as necessary
Maintains service relations with customers carriers and vendors
Monitors customer profitability and escalates pro-actively to product and sales management to ensure that quoted services and pricing are adjusted to achieve profitability
Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES
This position does not supervise any direct reports.

QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE
Associates Degree (A.A.) from a two-year college or equivalent combination of education and work experience will be considered in lieu of educational requirement
High School Diploma or GED
One to three years of previous experience in freight forwarding industry preferred
Completion of any industry related course is an asset

KNOWLEDGE SKILLS & ATTRIBUTES
Organizational skills
Time management and prioritization
Customer-focused
Adaptable / flexible to high-pressured environment
Interpersonal skills
Proficient in Microsoft Office Suite (Word Excel PowerPoint) Email and Internet
Proficient in world geography shipping documentation and Incoterms preferred
Proficient written and verbal skills communication skills in English
Ability to calculate figures and amounts such as freight rates discounts and other percentages

PHYSICAL DEMANDS
While performing the duties of this job the employee is:
Frequently required to stand and walk
Regularly required to sit for extended periods
Regularly uses arms to reach hands and fingers for computer and phone use
Speaking clearly and listening for heavy phone contact
Requires close-up and computer screen distance vision ability

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ENVIRONMENT
The work environment characteristics are similar to those of an office setting with various office equipment.

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.