Bellhop

POSITION SUMMARY

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities services and hours of operation and local areas of interest and activities. Identify and explain room features to guests (e.g. use of room key mini-bar ice and vending areas in-room safe valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g. taxi cab shuttle bus limousine/sedan service) for guests/visitors and record advance transportation request as needed. Communicate parking procedures to guests/visitors. Assist Concierge and Front Office staff with guest requests and services as needed.

Greet/Escort Guests

• Open doors and assist guests/visitors entering and leaving property.
• Supply guests/residents with directions and information regarding property amenities services and hours of operation and local areas of interest and activities.
• Identify and explain room features to guests (e.g. use of room key mini-bar ice and vending areas in-room safe valet laundry services).
• Assist guests/visitors in and out of vehicles including assisting guests with loading/unloading luggage.
• Transport guest luggage to and from guest rooms and/or designated bell area.
• Assist with luggage storage and retrieval.
• Tag store and retrieve luggage from luggage storage providing guests with proper claim tickets for their luggage.
• Arrange transportation (e.g. taxi cab shuttle bus limousine/sedan service) for guests/visitors and record advance transportation request as needed.
• Communicate parking procedures to guests/visitors.
• Assist Concierge Front Office and Housekeeping staff with guest requests and services (e.g. restaurant recommendations; printing boarding passes; delivering extra towels bathrobes rollaway beds as needed)

Guest Relations

• Address guests service needs in a professional positive and timely manner.
• Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
• Provide assistance to individuals with disabilities including assisting visually hearing or physically-impaired individuals within guidelines (e.g. escorting them when requested using words to explain actions writing directions on paper moving objects out of the way or offering access to Braille or TDD phones).
• Actively listen and respond positively to guest questions concerns and requests using brand or property specific process (e.g. LEARN PLEASED Guest Response LEAP) to resolve issues delight and build trust.
• Thank guests with genuine appreciation and provide a fond farewell.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None