In-Room Dining Coordinator
In-Room Dining Coordinator
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Job Description
Join us as an In-Room Dining Coordinatorat 45 Park Lane recognised as one of The Sunday Times Top 10 Best Places toWork for in 2024 & 2025 and Hotel of the year London at the 2024 AA HospitalityAwards. We continually strive to build and nurture a culture whereinclusiveness is part of our DNA reflected in our values of passionpersonality respect working together and creativity. We believe that avariety of perspectives enriches our culture and drives our success.
We care about your career and areproud to have the absolute best people in the industry.
When you join us as an In-RoomDining Coordinator at 45 Park Lane you will have a unique opportunity to excelin your field. You will learn from your fellow Legends and our award-winninglearning academy to achieve the highest standards in craft service andleadership.
Whatyoull do
As an In-Room Dining Coordinatoryoull enjoy your work and take pride in delighting our guests:
- You willbe responsible for delivering 5-star service by taking pride in everything theyare doing while looking after all our guests needs. This includes mise-en-placeof trolleys that will be delivered to guestrooms delivering guest orders andrequests as well as understanding and getting to know our new guests andregular guests needs all this is to ensure our guests receives nothing but thebest experience.
- Youllalso show flexibility and creativity in dealing with guests special requestsor any challenges that may arise during the day and ensuring proper deliveryaccording to the outlets Service SOPs
- Monitorand manage inventory levels of in room dining supplies ensuring everything isstocked and ready for use. To ensure that all transfers of beverages arecompleted in line with required standard.
- Handle billing for in room dining ordersensuring accurate charges are applied to guest accounts.
The items shared are the essenceof a day in the life of an In-Room Dining Coordinator but well make sure youare provided with specifics on how we care for our hotel.
The operational hours of work areshift-based and may be subjected to change. These currently set as:
- 7AM - 3.45PM
- 2.30PM - 11.15PM
- 11PM - 7.45AM
Whatyoull bring
Essential Skills and Experience
- Experiencein 5-star hotel service: Candidates should have spent at least one year workingin in-room dining or a similar guest service role in a luxury setting.
- Clearcommunication in English: They must be able to speak clearly in English and beconfident when talking to guests.
- Stayingcalm under pressure: They should remain composed when the work is busy orguests have special requests.
- Strong attentionto detail and good organization: Its important to notice small things (likeguest preferences) and keep tasks in order.
- Goodtime-management and being organized: They need to manage multiple tasks stayon schedule and keep track of orders.
- Polishedpersonal appearance and professionalism: Presenting oneself neatly and behavingcourteously is a must.
Preferred Skills
- Knowledgeof food & beverage standards in luxury service: Familiarity with high-enddining service protocols and fine-dining expectations is a plus.
- Understandingdietary needs and menu adaptations: Being able to discuss dietary requirementsand suggest suitable menu options is helpful.
- Discretionand experience serving high-profile guests: Understanding guest privacy andmaintaining discretion is beneficial.
- Tech-savvyand aptitude with order systems: Being confident using digital tools or ordermanagement systems can help.
- Upsellingskills and knowing guest preferences: The ability to suggest additional itemsand remember repeat guests likes is advantageous.
Whatyoull get
- Complimentary Stays: Enjoy complimentary stays withbreakfast at Dorchester Collection Hotels every year.
- Discounts: Get 50% off food and beveragesat selected bars and restaurants within the Dorchester Collection: EnjoyFriends & Family stay discounts out hotels Benefit from discounts atvarious high street and online shops
- Employee Perks: Enrol from day 1 into the AvivaPrivate Pension scheme (we contribute 8% towards your pension); Benefit fromSeasonal ticket loan Rental deposit scheme private financial advice and Eyecare vouchers.
- Training and Development: Advance in your career byaccessing various apprenticeships from Level 2 to Hospitality Degree Level partner with outstanding nationally recognised Apprenticeship providers.
- SocialEvents: Participate in vibrant social events including a summer party winterball pub quizzes and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a 1000 bonus when yourecommend a friend.
- Well-being Support: Access immediate well-beingadvice because we care about our employees.
We celebrate diversity and are committed to creating an inclusiveenvironment for all employees and applicants. If you need us to do anything tosupport you during the recruitment process (such as adjustments to how you apply alternative formats ofinformation or adjustments to the assessment process itself) please do callPeople & Culture team on or email so that we can discuss how wecan support you through this process.
Required Experience:
IC
Employment Type
Full-Time
