Conservation Engagement Associate
Conservation Engagement Associate
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Job Description
Location of Position: Marin Headlands Sausalito California
Reports to: Conservation Engagement Associate
Position Classification & Expected Hours of Work and Travel:
There are currently two positions open for this role one for Saturdays and the other for Sundays.
This is a part-time non-exempt onsite position that works one 8-hour shift per week.
Weekend work is required.
Days and hours of work may vary according to the needs of The Marine Mammal Center.
Travel is not expected for this position.
Compensation Range: $26.00 $28.00 per hour
Benefits:
Sick Time
401k Retirement Plan
Employee Assistance Program
Job Summary:
The Conservation Engagement Associate supports the daily operations of The Marine Mammal Centers public programs by providing excellent customer service greeting welcoming and directing visitors upon arrival leading public programs and working closely with the Conservation Engagement team to enhance visitor experience. As an integral part of the team that engages with the public this role will work to inspire the next generation of ocean stewards and visitors to the Center to act in support of our ocean and marine mammals.
Essential Functions:
Conservation Engagement Support: 95%
Support front of house operations including greeting visitors verifying ticket reservations at the information desk answering questions promoting the Centers programs and engaging visitors about the Centers work and mission.
Serve as front of house lead including opening and closing for the public managing and supporting the scheduled volunteers and/or filling in as a tour guide or docent.
Answer and direct phone calls in a polite and friendly manner.
Lead tours and perform docent duties.
Serve as a mentor and guide for Conservation Engagement volunteers to ensure the highest quality visitor experience.
Maintain and ensure a clean well-stocked and safe environment for visitors.
Support in evaluation of the visitor experience through surveys timing and tracking.
Other Duties as Assigned: 5%
May represent and promote the Center through donor cultivation participation in partnership with the department as opportunities arise.
Perform special projects and research as assigned.
Perform other duties as assigned.
Supervisory Responsibility:
None
Knowledge Skills and Abilities:
Enthusiasm for environmental conservation and marine life.
Ability to provide exceptional customer service to diverse audiences.
Ability to provide conflict resolution maintain adaptability empathy and optimism under pressure.
Basic knowledge and experience with reservation/ticketing system. Experience operating Eventbrite preferred.
Ability to convey information effectively both orally and in writing.
Ability to understand and follow written and oral instructions and priorities as set by management.
Ability to work collaboratively and maintain open communication in a team environment.
Ability to learn from change challenges and feedback.
Minimal organizational skills or ability to learn attention to detail multi-tasking and time-management.
Minimal skills or ability to learn Microsoft Office applications (Excel Outlook PowerPoint SharePoint Word) and videoconference technology (Slack Teams Zoom).
Ability to establish and maintain effective working relationships with those contacted in the course of work which may include staff volunteers training participants and members of the public.
Ability to practice self-awareness and respect while engaging with staff volunteers training participants and members of the public.
Willingness to support and participate in The Marine Mammal Centers diversity equity and inclusion programs.
Qualifications and Experience:
This position requires a combination of education and experience equivalent to being currently enrolled in college or having an associate or bachelors degree in administration education marine science or related field; and at least 1 year of experience in customer service or equivalent experience.
Proof of COVID-19 Vaccination or waiver (medical or religious).
Work Environment & Physical Requirements:
This position operates in a professional office and hospital environment both indoors and outdoors with access to other parts of the facilities via outdoor pathways.
Ability to stand/walk up to 3 hours without a break.
Ability to walk/cover up to 5 miles during a shift on a frequent basis.
Ability to sit/stand/walk for extended periods of time.
Ability to climb stairs and move around the facility for extended periods of time.
Ability to lift and/or move up to 30 pounds.
Routinely work outdoors in weather conditions and elements.
Routinely uses standard office equipment requiring repetitive motion in tasks.
Ability to work at a desk for extended periods of time using a computer.
Ability to work in an open cubicle office space environment with many distractions.
Limited exposure to allergens and zoonotic diseases.
Involves strong smells associated with dead animals (carcasses) and the care of live animals.
OUR COMMITMENT TO DIVERSITY
The Marine Mammal Center actively engages individuals from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that diverse employee teams help us to achieve our best organizational outcomes and provide the most effective support to the communities we serve. We are deeply dedicated to creating and maintaining an inclusive equitable and supportive work environment. We strongly encourage people from underrepresented groups to apply. The Marine Mammal Center believes in growth and supporting our employees as best we can so they can become their best selves in and outside of work. We believe that a healthy work environment means building an inclusive culture where people can thrive together and feel supported and empowered. We believe in stretch versus constraint.
OUR MISSION
The Marine Mammal Center advances ocean health through marine mammal rescue and rehabilitation research and education.
ABOUT THE MARINE MAMMAL CENTER
The Marine Mammal Center is leading the field in ocean conservation through marine mammal rescue veterinary medicine science and education.
For more information please visit our About Us page at
To Apply:
Please submit a cover letter and resume and provide a brief description about how your experience aligns with the role.
Note that applications without a cover letter will not be considered.
In your cover letter please feel free to note which pronouns you use (For example she/her/hers he/him/his they/them/theirs etc).
We strongly encourage people of color lesbian gay bisexual transgender queer and non-binary people veterans parents and individuals with disabilities to apply. The Center is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process please let us know.
Required Experience:
IC
Employment Type
Full Time
