Make It Center Assistant I (Hourly)
Make It Center Assistant I (Hourly)
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1 Vacancy
Job Description
Job Posting Closing Times: Job postings are removed from advertising at12:00 A.M.on the closing date e.g. at midnight on the day before the closing date.
Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. AR 4.0300.01
Austin Community College is a public two-year institution that serves a multicultural population of approximately 41000 credit students each Fall and Spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access through traditional and distance learning modes to higher education and workforce training including appropriate applied baccalaureate degrees in our service area.
As a community college committed to our mission we seek to recruit and retain a workforce that:
Values intellectual curiosity and innovative teaching
Is attracted by the colleges mission to promote equitable access to educational opportunities
Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students low-income students and students from underserved communities.
Focused on student academic achievement and postgraduate outcomes
Welcomes difference and models respectful interaction with others
Engages with the community both within and outside of ACC
Job Posting Title:
Make It Center Assistant I (Hourly)Job Description Summary:
To support the planning and implementation of operations programs and events technologies and experiences within the Make It Center (MIC). The person in this position will serve in a role that best fits their strengths in one of the following engagement areas (see below for area-specific descriptions duties and tasks):1. Operations & Guest Experience
2. Programming & Events
Job Description:
Description of Duties and Tasks for all MIC Assistant I (Hourly)Roles
Assist staff and guests of the MIC in navigating experiences using equipment and connecting to resources.
Provide support and front-line customer service for visitors to the MIC and community or college events designed to promote the MIC.
Participate in special projects programs events and tours as needed.
Test support and provide feedback about user experience related to supplies technology and equipment and products in the MIC.
Answers inquiries provides information and resolves or communicates problems or concerns related to programs and events guest experience space use services and equipment within the MIC.
Uphold college policies and procedures related to MIC operation programs and service delivery.
Serves as an Ambassador of the MIC to promote the MIC to students faculty staff and external community members.
Area-specific Description of Duties and Tasks
Operations & Guest Experience:
The person in this role will deliver front-line customer service and support to facilitate an engaging experience for all guests. They will also assist with space set-up and event support provide tours check-in and guide guests engage guests with exhibits in the MIC and ensure that the service functions and operations support the Make It Centers vision mission and goals. Area-specific duties and responsibilities include:
Supports the daily operations of the Make It Center (MIC) including opening and closing the space ensuring that operational and customer service standards are met and exceeded. This includes serving guests maintaining and supporting the use of equipment setting up spaces for various events and programs and facilitating a welcoming and engaging guest experience.
Maintains facilities to ensure a clean and safe environment for all guests.
Performs clerical and data entry support for reporting and planning purposes such as utilization reports guest satisfaction equipment condition and staffing coverage needs.
Maintains inventory of MIC equipment displays and demonstrations.
Programming & Events:
The person in this role will help the Make It Center team design evaluate and implement engaging experiences for all guests and provide support in opening the MIC to the community. They will facilitate activities and events for experiences such as field trips camps student and community engagement programs and various career exploration-related events. Area-specific duties and responsibilities include:
Supports the daily programming of the Make It Center (MIC). This includes setup and teardown serving guests maintaining and supporting the use of equipment and facilitating a welcoming and engaging guest experience.
Assists staff in the fabrication and creation of program items with the MICs maker technologies.
Assists staff with troubleshooting and maintaining MICs maker technologies.
Supports maintains and replenishes inventory of MIC programming supplies equipment and furniture.
Knowledge
Demonstrated delivery of excellent customer service.
Skills
Maintaining an established work schedule with possible evenings and weekends for specific events.
Ability to problem solve dynamic and complex challenges and communicate effectively with fellow staff members and MIC guests.
The ability to work independently within departmental policies and guidelines.
Effectively using interpersonal and communication skills including the use of tact and diplomacy.
Collaborating with diverse internal and external partners students faculty staff and community members.
Effectively using organizational and planning skills with attention to detail and follow-through.
Maintaining confidentiality of work-related information and materials.
Required Technology Skills
Demonstrate proficiency with standard office software.
Preferred Technology Skills
Experience with IT/AV technology facilitation and support including virtual reality video conferencing and presentation and 3D printing and laser cutting technology.
Preferred Work Experience
Experience facilitating programs and events intended for ages 16-24.
Bilingual - Spanish speaking.
Required Education
Some high school education
Preferred Education
Associates degree or higher
Pay Rate
$23.00/hour
Additional Information About the Make It Center
Make It Center Overview Video
Number of Openings:
2Job Posting Close Date:
September 12 2025Clery Act
As required by the US Department of Education employees are required to report violations under Title IX and under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act) you will be notified trained and provided resources for reporting.
Disclaimer
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add change amend or delete portions of this job description at any time with or without notice. Employees may be required to perform other duties as requested directed or addition reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.
Employment Type
Part-Time
