Product Operations Manager, Integrity
Product Operations Manager, Integrity
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USD 240000 - 310000
1 Vacancy
Job Description
About the Team
OpenAIs Integrity team is a platform team that builds systems and products enabling the success of OpenAIs firstparty and thirdparty experiences. Our mission is to accelerate our path to AGI by proactively combating abuse of our models misuse of compute resources lost revenue and harm to people and society. We focus on:
Building mature policy enforcement and datainsight systems that protect new and existing products
Mitigating user churn and societal risk by closing critical product gaps
Providing highly reliable lowlatency foundations that scale across surfaces and partners
About the Role
Product Operations at OpenAI streamlines and automates org operations and information channels (across Applied and adjacent functions) to set strong foundations for collaboration at scale and provides operational expertise and leverage for product teams.
This Product Operations Manager role is for a senior IC partnering closely with Integrity leadership. Youll orchestrate crossfunctional execution for policy and enforcement changes platform rollouts and launch interlocks with product teamsbalancing user safety developer experience and business impact.
This role is based in San Francisco CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role you will:
Streamline new product launch processes and interlock between Integrity and product teams (ChatGPT API etc.) ensuring risk reviews gating criteria and go/nogo decisions are clear and timely.
Shepherd largescale Integrity platform rollouts/changese.g. new/updated enforcement pipelines policy updates ratelimit frameworks classifier rolloutsowning change management migration plans developer/customer communications and postlaunch followthrough.
Establish durable feedback loops with Support Trust & Safety Policy GTM/Enterprise and Developer Relations; synthesize signals into actionable recommendations for Product/Eng.
Automate workflows and visibilitybuild/operate tools dashboards and templates (e.g. risk reviews change logs migration trackers release notes) that scale Integritys impact.
Partner with PM/Legal/Privacy/Policy to align on requirements data handling and auditability; maintain accurate documentation and decision trails.
Contribute to Product Ops craft at OpenAIstandardizing processes templates and playbooks that improve speed quality and crossorg alignment.
You might thrive in this role if you:
Have handson experience in Integrity/Trust & Safety/risk/fraud or complex platform change management.
Are fantastic at crossfunctional leadershipaligning Product Engineering Policy Trust & Safety Security SRE Legal/Privacy Support and GTM.
Move quickly from first workable version iterative scaling balancing safety developer experience and business outcomes.
Comfortably build systems/tools (code/nocode/AI) that make complex workflows simple and auditable.
Communicate with clarityconcise docs crisp updates and change communications that land with executives and external developers.
Can selfprioritize and context switch across multiple launches and platform programs without losing quality.
Know how to find the line between chaos and bureaucracy when setting up process.
Can understand our codebase and model interfaces enough to determine practical solutions and constraints.
Are engaged and curious about the rapidly evolving AI safety and platform landscape.
Specific technologies / skills that will be helpful in this role
Understanding of policy enforcement systems (signals rules/heuristics safety classifiers ratelimit frameworks) moderation/abuse detection and evaluation/metrics (precision/recall backtesting canarying).
Experience with OpenAI LLM APIs (text generation structured outputs function calling) and guardrail patterns.
Programming: Python JavaScript (for automation scripts lightweight services).
NoCode/LowCode: Airtable Retool Zapier (or similar) for workflow and approvals.
Data & Observability: SQL Google Sheets automations Databricks; familiarity with dashboards and alerting (e.g. Grafana/Datadog).
Awareness of privacy/security fundamentals and changemanagement controls (audit trails approvals rollback plans).
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.
We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.
For additional information please see OpenAIs Affirmative Action and Equal Employment Opportunity Policy Statement.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct adverse and negative relationship with the following job duties potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary confidential and non-public addition job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI we believe artificial intelligence has the potential to help people solve immense global challenges and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Required Experience:
Manager
Employment Type
Full-Time
