Customer Service Officer
Customer Service Officer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Achieve personal s CS KPIs .
Ensure compliance with organizational quality standards and procedures.
Manage and respond to client inquiries ensuring timely resolution.
Support auditors by coordinating their requests and ensuring closure.
Handle existing customer quotations agreements and certificates in a timely and accurate manner.
Maintain accurate records and update customer data in the CRM system .
Support planning and execution of Marketing activity for existing customer.
Perform other duties as assigned by the management team.
Responsibilities
Flexible work arrangements for better work-life balance
Generous Paid Leaves (Sick leaves policy/ Annual leaves policy)
Medical benefits - Annual Health Check-up
Pension and Insurance Policies (Pension Insurance Medical Insurance Unemployment Insurance Work related injury insurance Supplementary Pension)
Training and Development Assistance (Training Sponsorship On-The-Job Training Training Programme)
Additional Benefits (Long Service Awards Mobile Phone Reimbursement Housing Fund Lunch Policy)
Profit Share/ Chinese New Year Bonus
*Benefits may vary based on position tenure/contract/grade level*
Qualifications
Skills & Qualifications:
23 years of full-time hands-on experience in sales or customer service.
Excellent interpersonal and communication abilities.
Highly self-driven capable of working both independently and collaboratively.
Strong organizational skills with keen attention to detail and the ability to manage multiple tasks simultaneously.
Proficiency in Microsoft Office and familiarity with CRM systems is preferred.
Effective time management skills and the ability to perform well under pressure.
Practical experience in the TIC (Testing Inspection and Certification) industry is required.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
