Front Desk Agent (Full-time)
Front Desk Agent (Full-time)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location
Montelucia Resort and Spa
Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley the Montelucia Resort & Spa features 253 luxurious guestrooms 38 suites and two presidential suites. The propertys distinctive architecture is inspired by the rich history white-washed villages and sun-drenched hills of Spains Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa three resort pools and five dining options including the critically acclaimed restaurant Prado. The resort which is adjacent to the cities of Phoenix and Scottsdale offers easy access to golf recreation nightlife and entertainment.
Job Description
- Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest as well as serving as ambassadors throughout the guests stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome providing information about the hotel and local area and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge Bell/Guest Services and Housekeeping teams.
Responsibilities
- Process guest check-ins and check-outs according to Omnis Moments of Service and Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences (room type payment etc.)
- Block rooms in the computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments/personnel (i.e. special requests amenity delivery)
- Maintain confidentiality of all guests and hotel information
- Employ attention to detail to ensure security of guest room access.
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios routing of charges and adjustments
- Maintain guest history files on all guests
- Accommodate room changes expediently
- Document all guest requests complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Monitor send and distribute guest mail/packages
- Generate print and distribute daily and weekly reports
- Resolve discrepancies on the room status report with Housekeeping
- Maintain complete knowledge at all times of all hotel features/services hours of operation room types numbers layout decor appointments and locations room rates special packages and promotions.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests management and co-workers both in person and by telephone
- Ability to input information accurately and efficiently into computer systems
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to compute accurate mathematical calculations
- Ability to think clearly quickly and make concise decisions
- Ability to prioritize organize and follow up
- Ability to work well under pressure dealing with many arrivals and departures within a short period of time
- Previous customer service experience
- Previous hotel front desk experience is strongly preferred
- Previous cashiering experience is preferred
- Previous guest relations training is preferred
- Must be able to work a variety of shifts including weekends and holidays.
Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests management and co-workers both in person and by telephone
- Ability to input information accurately and efficiently into computer systems
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to compute accurate mathematical calculations
- Ability to think clearly quickly and make concise decisions
- Ability to prioritize organize and follow up
- Ability to work well under pressure dealing with many arrivals and departures within a short period of time
- Previous customer service experience
- Previous hotel front desk experience is strongly preferred
- Previous cashiering experience is preferred
- Previous guest relations training is preferred
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
Required Experience:
Unclear Seniority
Employment Type
Unclear
