Billing Operations Specialist
Billing Operations Specialist
Posted on :
31-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Job Title: Billing Operations Specialist
Non-Exempt: Yes
Remote: Yes
Department: Managed Service
Work Hours: 10:00 AM - 7:00 PM ET
About MuniBilling
MuniBilling provides a comprehensive Electronic Bill Payment & Presentment as a Service (EBPPaaS) for public and private municipalities homeowner associations and property management groups. We offer both subscription and flexible managed service solutions. We are experts in modernizing billing operations and are devoted to our clients success through implementation and beyond.
Headquartered in Greensboro North Carolina we have an informal collaborative environment and understand the value of feedback and open communication. Full-time competitive pay great benefits (medical dental vision life) 401k with company match and a great work environment.
Role:
The mission of MuniBilling Managed Services is to provide value to managed service customers by functioning as the billing operations entity and providing key insights to production effectiveness in all aspects of our clients utility business.
Billing Operations contributes to Managed Services by:
- Managing the day-to-day production operations to include:
- Processing payments
- Researching reported issues
- Providing resolutions to customers
- Facilitating Change Requests
Career Growth Opportunities:
MuniBilling offers robust career growth options including vertical growth within a specific domain of subject matter expertise (SME) and career diversity across other domains of MuniBilling.
Essential Functions:
- Respond to customer emails and calls
- Research customer accounts to resolve billing problems
- Manage corrections to invoices
- Communicate resolutions to clients verbally and via email
- Process customer invoice payments
Competencies:
- Results-driven
- Excellent communication skills verbal and email
- Strong emotional intelligence to convey empathy and patience with customers
- Strong attention to detail
- Proficient in reading and manipulating financial information in a spreadsheet
- Confident using standard desktop tools and search engines
- Ability to process payments and read a utility invoice
- Skilled at understanding and following Standard Operating Procedures (SOPs)
Supervisory Responsibilities:
- None
Required Education and Experience:
- Must have customer service experience supporting some technology.
- Experience working with standard desktop tools spreadsheet word processing
- The capability to multitask and have strong attention to detail
- Experience with administrative support
Preferred Education and Experience:
- Associates Degree or at least two years of post-secondary professional training
- Utility Billing experience preferred
Company Perks and Benefits:
- Offering full benefits starting on day 61 (Medical Dental Vision Short Term Disability Long Term Disability Life Insurance etc.
- 401 (k) Match after a year
- Vacation and Sick Time
- Employee Referral and Bonus Plan
Affirmative Action/EEO statement
MuniBilling is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. MuniBilling is proud to be a drug-free workplace. As a condition of employment or during employment screening tests for alcohol and illegal drugs may be performed on applicants and employees.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee for this job. Duties obligations and activities may change at any time with or without notice.
Internal Candidates Only:
Internal Candidates must meet all metrics in their current role to be considered for an internal career addition if the internal candidate is interested in the posted position they must have their immediate supervisors approval.
This is a remote position.
Compensation: $17.00 - $19.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
MuniBilling provides utility billing software and utility billing services to government entities property management companies and private utilities. Our cloud-based product is a comprehensive toolkit for utility billing and property management providing features for clients to manage their customer information usage and fixed billing payment processing and data prep for exporting to accounting systems.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
